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Home  About Us |
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| Encoded is a leading provider of interactive voice response solutions and call centre performance improvement products. We combine experienced business problem-solving with robust project management processes to provide enterprise solutions which meet your exact requirements.... |
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| Encoded offers enterprise-level products to reduce your costs, increase your sales and retain your customers. Each of our products may be customised to your exact requirements, with strong emphasis on Quality of Service, documentation and stringent Service Level Agreements. |
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| There are plenty of places to acquire IVR technology, but fewer providers that really get engaged in making a real difference and commit to get solutions fully implemented and effective. This is where clients tell us our approach is different. |
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| Your success comes from our prescribed “Engagement Methodology”. We operate 6 key stages of engagement to optimise your programme's success with customers, staff and other stakeholders. |
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| We are privileged to work with best-of-breed technology and infrastructure providers to help bring to market our cutting edge applications and services. |
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| Our blog is an opportunity for you to meet our people and find out what projects and technologies we're working on, as well as learn key best-practice techniques for designing and running IVR solutions. |
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