Home  About Us About Encoded |
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| Encoded is a leading provider of interactive voice response solutions and call centre performance improvement products. All of our services are designed to fulfil 3 key objectives: |
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Reducing costs by automating business processes |
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Increasing sales by offering new fulfilment channels |
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Improving customer service by maximising resource efficiency |
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| At Encoded we provide: |
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IVR Products |
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IVR Systems |
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IVR Software |
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IVR Programming |
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IVR Services |
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IVR Applications |
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IVR Reports |
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| We combine experienced business problem-solving with robust project management processes to provide enterprise solutions which meet your exact requirements. |
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| We are IVR experts that know IVR technology and the challenges of successfully re-engineering it into key customer facing business processes. This was successfully demonstrated recently by the Disney Corporation selecting Encoded as their exclusive IVR partner for their entry into the European mobile market. |
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| We operate as long-term consultative partners with a wide spectrum of clients ranging from large billion pound enterprises to SME businesses in the UK and internationally. We work directly with clients and through system integrators, media agencies and other intermediaries. |
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| Encoded Ltd was established in 2001 to offer affordable, pay-as-you-go solutions to the growing telecommunications requirements of small and large businesses. The company invested and pioneered for over four years in the research and development of its revolutionary interactive voice response (IVR) software - "River™", which is used today to run all in-house voice applications. |
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| Today we offer a unique range of deployment options - we offer fully managed hosted facilities as well as customer premises equipment (CPE) enabling us to advise on the model that best suits your requirements. |
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| Encoded were also early pioneers in the use of 0845 local telephone numbers without call charges - a service that most companies now take for granted. We now supply Interactive Voice Response applications, SMS services and non-geographical marketing numbers to nearly 1,500 clients across the UK, Europe and the USA. |
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| Today we have services operating across several major industries, including Utilities, Travel & Transport, Call Centres, Financial Services, Local Authorities, Entertainment, Debt Collection, Parking Enforcement, Telecommunications, Retail, Marketing and Media. |
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| Our relationship with technology providers such as Aculab, Nuance and Loquendo enables us to provide our customers with competitive prices and cutting edge developments. |
