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Home  Sectors Call Centre |
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| Hundreds of internal and outsourced call centres use Encoded's products to improve service levels, reduce costs and improve workforce conditions. |
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| CallCollect is our 24x7 secure automated telephone payments line, designed to collect credit and debit card payments for invoices and outstanding balances. Encoded has the largest IVR payments collection system in the UK, processing around £1m every week. |
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Reduce transaction costs by up to 80% |
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Protect against fraud with Automated Address Verification |
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Secure - no-one can access customer details |
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24/7 availability at no extra cost |
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| A bespoke solution specific to your business (for example, share dealing/index information; telephone banking; insurance renewals) reduces your costs and provides enhanced on-demand services to clients. |
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Reduce costs by switching calls to IVR |
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Provide real-time information with custom database integration |
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Provide 24x7 service at no additional cost |
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Increase scope of automation using speech recognition |
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