Home  Products and Solutions Enterprise Products Call Recording |
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| Encoded's ReCall Digital Call Recorder provides a cost-effective enterprise solution to protect your organisation against disputed and fraudulent customer interactions, and promote efficient agent training and supervision. |
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First-class legal protection against fraudulent and abusive callers; |
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Track agents' skills and training progress, immediately identifying weaker agents and accelerating performance improvement; |
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Monitor the advice and support given to customers to ensure service levels are maintained at all times; |
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Agents can pause recording when necessary for legal and regulatory compliance (eg. when taking credit card payments). |
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Customisable CTI links allow you to allocate recordings to agent IDs and customer references; |
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No limit on recording availability; |
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Secure web browser interface for administrator access from anywhere on your network; |
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Use a mixture of ISDN and VoIP interface to assist with your VoIP migration strategy and future-proof your investment; |
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Easily add additional functionality such as IVR and voice analytics to increase return on investment; |
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Full audit log of file retrievals, deletions, and searches. |
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| Please call us on 0800 014 4355 for an informal discussion of your call recording or compliance requirements. |
