Encoded | Customised IVR Solutions

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Customised IVR

If you feel you have a specific requirement where voice automation could be part of the solution, then why not consider our customised IVR services?

We have over 10 years' experience of designing, implementing and supporting tailor-made interactive voice solutions. By choosing Encoded as your partner you can draw on this experience and be sure that your project will be a success with your customers and staff from Day 1.

Inbound and outbound calling	Speech Recognition	Text-to-Speech
Voice verification and identification	SMS and mobile integration	Website functionality
Touch-tone interaction	Call recording	Credit card payments
Integration with your internal databases	Integration with 3rd party data providers	Auditing and behaviour reporting
Audio mixing	Computer Transcription	Location-based services

And because we use our own advanced interactive voice platform to build our customised IVR projects , we can offer solutions and expertise that no other vendor can provide. If you can describe it, we can build it for you.

Our recent bespoke projects include:

Sector	Client	Application
Telecommunications	Disney	Customer services, payments, information
Entertainment	See Tickets	Ticket booking and payments
Pre-paid credit cards	APS Group	Card activation and customer services
Currency exchange	FairFX	Currency purchasing and customer self-service
Retail	Park Retail	Savings club balance information and payments
Property	Peverel OM	Estates management payment automation
Retail	Grolier	Book club balance information and payments
Security	Keep Kids Safe	School truancy and information services