Encoded offers IVR services on both a fully-managed and user-maintained basis.
Which model you choose will depend on a number of factors including price, manageability and security. But remember, you can always start with a fully-managed service and then bring it in-house when you need to, and vice versa.
Generally the most important issues to think about are:
Will your expected call traffic make a self-managed solution more cost-effective in the long run?
Do you have the skills and resources available to maintain and develop your service in-house?
Will security be an issue if a third party needs access to your data from a hosted environment?
If the answers to these questions are ‘yes’, you may wish to investigate buying or leasing IVR servers to manage yourself. Otherwise, the fully-managed IVR route may be more suitable for you.
The following table compares the two models in greater detail. Hover over each item to find out more.
By offering both hosted and on-premises models, we give you the opportunity to seamlessly switch between them as your business requirements change: start by using our hosted platform for minimal initial costs, then move to in-house equipment once call volumes make it more cost-effective. No need to re-write your application or transfer customer data, no down-time or loss of service, and the ability to continue to use our hosted service for disaster recovery or to handle unexpected peaks in traffic.
It is this future-proof flexibility that makes Encoded your ideal partner for interactive voice and customer contact solutions.
