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| Encoded offers high quality, reliable and secure hosting for your interactive voice response (IVR) or customer contact solution. |
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| Our fully-managed facility is located within a purpose-built data centre operated by our global telecoms partner. Voice, data and external systems are all monitored 24x7, with full power back-up in case of emergencies. |
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| We look after over 200 applications for more than 500 clients and distributors who rely on us to keep their businesses running smoothly and to keep their customers happy at all times. This gives you peace of mind that we continually invest in our facility to fulfil this responsibility. |
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| All of these solutions are deployed using our own enterprise-level IVR software River™, which keeps our hosting costs low and means that there is always enough voice capacity in our network so your customers will never hear a busy tone. |
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| In addition to the features above we offer |
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Professional IVR infrastructure management |
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Quick deployment |
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No up-front costs; low overheads; known fixed fees |
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Scaleable and flexible capacity |
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Total redundancy with no single point of failure |
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| Our customers give us extremely high marks for reliability, customer service excellence and customer satisfaction. |
