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| Customer self-service |
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Disney Mobile wanted an advanced self-service IVR solution to enable their customers to obtain as much account information as possible without needing to speak to a customer service agent. more... |
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| Customer call-back |
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Encoded provides T-Mobile with online call-back services which have converted more online responses into telephone calls, resulting in higher conversion rates. more... |
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| Automated payments |
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Encoded provides ChildLine with an automated donation hotline which cuts costs and provides 24x7 donor access. more... |
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| Speech recognition |
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Encoded provides post code recognition to enable Beep’s GPS-based automated taxi booking system to locate landline customers. more... |
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| Integrating web and mobile |
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Encoded provides full IVR, web and SMS functionality for high profile personal security system MobileSOS, operating in the UK, South Africa and USA. more... |
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| 3rd party intergration |
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Encoded provides a retail order hotline which interfaces with leading book wholesaler Bertram’s internal ordering systems. more... |
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| Media |
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Encoded provided a cost-effective premium rate TV phone-in for Chameleon’s programme Love 2 Shop, which went out nationally every weekday on ITV1. more... |
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| Remote site video monitoring |
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Encoded helped G4S partner Controlware implement a 2-way video platform which reduces costs by managing 600 remote sites from a central location. more... |
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| Mobile marketing |
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Encoded helped KTechnologies launch an innovative marketing campaign on behalf of Irish popstars Westlife which delivered amazing results. more... |
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| Pro-active customer contact |
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Encoded provides a reliable and cost-effective outbound calling platform to support Notifi’s award-winning customer contact solution. more... |
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