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Encoded offers high quality, reliable and secure hosting for your interactive voice response (IVR) or customer contact solution. |
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| Purpose-built facility monitored 24x7 |
| Our fully-managed facility is located within a purpose-built datacentre operated by our global telecoms partner. Voice, data and external systems are all monitored 24x7, with full power back-up in case of emergencies. |
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| Management responsibility |
| We look after over 200 applications for more than 500 clients and distributors who rely on us to keep their businesses running smoothly and to keep their customers happy at all times. This gives you peace of mind that we continually invest in our facility to fulfil this responsibility. |
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| Cost-effective capacity on tap |
| All of these solutions are deployed using our own enterprise-level IVR software River™, which keeps our hosting costs low and means that there is always enough voice capacity in our network so your customers will never hear a busy tone. |
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