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Encoded’s voice platform includes the facility to securely communicate data with external systems – these can be your own internal networks or databases, or those of a third party supplier you use for another key part of your business. |
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This real-time communication capability means that your voice solution can become a natural, reliable and easily maintained interface into your existing systems – ensuring, for instance, that customers are presented with exactly the same account information if they self-service online or by telephone. Your internal accounts data can also be updated in real-time when a payment is received by telephone. |
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| We will build your IVR solution to fit in with your or your supplier’s existing data frameworks, or help you to design and implement a custom protocol that suits your requirements and internal resources. |
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Contact us now
if your voice solution needs to talk to your network. |
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