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| Designing, creating and deploying your IVR solution is only half the story. How do you know how easy and user-friendly customers find your system? Where are the most successful parts of the call, and why? Where are customers dropping out most? |
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| Knowing the answers to these questions means that your system can be continuously reviewed and its performance improved to ensure that it always meets your business needs of improving customer service and reducing costs. This is where Encoded's Customer Intelligence (CI) reporting tools come in. Our systems track every call from start to finish to build a picture of your customers' behaviour and to determine where improvements can be made. |
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| CI reporting is also essential to sectors and industries with high levels of external compliance requirements. You can trust Encoded to deliver the information you need to the exact specification of your regulators, on time, and in a custom-designed format you can easily analyse. |
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| Reports come in many formats, from detailed behaviour logs for every call to hourly or daily activity summaries of key data. Reports can be delivered in HTML format or as a spreadsheet. We even offer a unique interactive ‘map' which lets you see at a glance popular menu choices and routes through your system. |
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| Call us on 0800 014 4355 to find out how our unique Customer Intelligence reporting can deliver continuous performance improvement of your IVR customer contact. |
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