IVR Payment Solutions from Encoded

Welcome to Encoded, the bespoke IVR software specialists. We design and develop tailored solutions and specialise in the development of automated (IVR) credit and debit card payment systems.

What are IVR payments?

Interactive Voice Response (IVR) credit and debit card payments are payments that are self-serviced by the card owner over the phone. The IVR payment service talks directly with the bank and returns an authorisation code back to the caller. All card details are kept secure and secret. Encoded’s IVR payment services consistently outperform similar services supplied by competitors. With intelligent design, caller behaviour analysis and almost 10 years of experience, Encoded leads the field with its card payments solutions.

What is CallCollect?

When cash collection is the prime task, CallCollect is the automated telephone payment system of choice. Its unique CMS (customer management suite) provides you with all the management reporting needed to ensure your customers are able to make payments easily, at a convenient time and without expensive human intervention on your side. With a razor-sharp focus on generating a high return on investment for our clients, we are confident that by contacting us and investigating how CallCollect by Encoded can help your business, you will be well on the way to improving your customer service and your cash flow.

The key benefits of using CallCollect are as follows:

1.	Reduced costs - Cut transaction costs by up to 80%.

2.	Increased security – Prove to your clients that their customers’ details are safe.

3.	24/7 availability - High availability at no extra cost is convenient for debtors and proven to reduce debtor time.

4.	Automated address verification – Reduce the number of fraudulent transactions.

5.	Reduction in call queues – Let your agents deal with more important and complex calls and sales enquiries.

6.	PCI DSS Compliance – Peace of mind that your service is hosted in a PCI DSS compliant environment.

PCI DSS
Security of cardholder data has become one of the biggest issues facing the payment card industry. PCI DSS is a set of regulations developed jointly by the leading card schemes to prevent cardholder data theft and to help combat credit card fraud.