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Home  Sectors Local Authorities |
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| Encoded's automated voice products and solutions are used by local authorities to reduce income collection costs and comply with eGovernment targes, and to improve service levels when handling inbound calls from residents and businesses. |
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| CallCollect is our 24x7 secure automated telephone payments line, designed to collect credit and debit card payments for invoices and outstanding balances. Encoded has the largest IVR payments collection system in the UK, processing around £1m every week. |
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Reduce transaction costs by up to 80% |
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Protect against fraud with Automated Address Verification |
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Secure - no-one can access customer details |
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24/7 availability at no extra cost |
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| Our Direct Debit Validation system reduces the time and cost of setting up new Paperless Direct Debit instructions by combining customer self-service with real-time bank account validation. |
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Reduce costs by removing staff involvement |
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Eliminates AUDDIS and administrative costs incurred from incorrect details |
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Checks bank account is active and accepts Direct Debit payments |
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Improve cash flow by eliminating payment delays |
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