Home  Products and Solutions Enterprise Products Metrix |
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| Metrix is a fully automated telephone survey system that provides the most cost-effective way to measure customer satisfaction and gather market intelligence across your organisation. |
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| Metrix helps to improve performance and customer service levels without tying up valuable staff resources. It boosts your customer retention by reducing the time it takes to discover and solve important customer service issues. |
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Reduces your costs by up to 80% vs. using live agents or postal surveys; |
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Makes results more reliable to make your conclusions more accurate; |
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Obtains instant results with real-time response tracking and analysis; |
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Improves your response rates to provide greater overall value; |
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Use as a training aid by tracking individual agent performance. |
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Customer satisfaction surveys |
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Customer retention surveys |
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Product performance surveys |
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Employee satisfaction and retention surveys |
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Training evaluation surveys |
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Market segmentation surveys |
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Pricing performance and market research |
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Brand performance surveys |
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Advertising surveys |
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Market research surveys |
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| Please call us on 0800 014 4355 to discuss your satisfaction survey requirements, and to find out how we can help drive your customer retention plans. |
