 |
|
 |
|
| What is Metrix? |
| Metrix is a fully automated telephone survey system, used to measure customer satisfaction and gather marketing intelligence across your organisation. It helps to improve performance and customer service levels without tying up valuable staff resources. |
| |
 |
|
 |
| |
| What are the benefits of using Metrix? |
|
 |
Reduce your transaction costs by up to 80% |
|
|
Make results more reliable to make conclusions more trustworthy |
|
|
Obtain instant results with real-time response tracking |
|
|
Improve your response rates to provide greater overall value |
|
|
Use as a training aid by tracking individual agent performance |
|
|
|
 |
|
 |
|
| |
| What is Metrix used for? |
|
| |
| Customer Service and Customer Satisfaction |
|
|
| |
|
| Customer satisfaction surveys |
| Customer retention surveys |
| Product performance surveys |
| Employee satisfaction and retention surveys |
| Training evaluation surveys |
|
|
|
 |
|
 |
|
|
| |
|
|
| |
|
| Market segmentation surveys |
| Pricing performance and market research |
| Brand performance surveys |
| Advertising surveys |
| Market research surveys |
|
|
|
|
|
|
|
|
| |
| What features are included? |
|
 |
Survey system designed for customer-facing environments |
|
|
Full online control panel to manage surveys |
|
|
Real-time reporting and analysis of customer responses |
|
|
|
Break down reporting by geographical area, department, product |
|
|
Track individual agent performance |
|
|
|
| |
| How is the system implemented? |
|
|
 |
Just a few simple configuration steps are required to install Metrix |
|
|
|
Use direct access or stealth surveys |
|
|
|
System is hosted on Encoded's fully-managed voice platform, but also available to own in-house if preferred |
|
|
| |
| |
|
|
| |
|
Contact us now to discover how Metrix can reduce your survey costs by up to 80% and improve your decision-making processes by delivering instant results.
|
|
|
|
|
|
|
| |
|
