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Customer Self-service
Disney Mobile wanted an advanced self-service IVR solution to enable their customers to obtain as much account information as possible without needing to speak to a customer service agent.
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Customer Call-back
Encoded provides T-Mobile with online call-back services which have converted more online responses into telephone calls, resulting in higher conversion rates.
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Customer Satisfaction Solution
CORGI required a cost effective method of gaining feedback from its members and their clients.
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Automated Payments
Encoded provides ChildLine with an automated donation hotline which cuts costs and provides 24x7 donor access.
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CallCollect Automated Payments
Park Retail Ltd operates the UK's leading Christmas Savings scheme, with over 102,000 accounts regularly contributing to the fund, these accounts represent over 440,000 members.
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3rd Party Integration
Encoded provides a retail order hotline which interfaces with leading book wholesaler Bertram's internal ordering systems.
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Speech Recognition
Encoded provides post code recognition to enable Beep's GPS-based automated taxi booking system to locate landline customers.
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Media
Encoded provided a cost-effective premium rate TV phone-in for Chameleon's programme Love 2 Shop, which went out nationally every weekday on ITV1.
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Disney
T-Mobile
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ChildLine
Park Group
Bertram Group
Beep
Chameleon TV
 
 
 
 
 
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