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We offer a range of professional services to support your interactive voice response (IVR) solutions or call centre improvement programmes, from training and consultancy to up-to-the-minute reporting to help you get the best results. We also offer world-class Software-as-a-Service (SaaS) hosting model, and enterprise-level systems for on-site installations.
Enterprise Services
We offer enterprise-level hosted IVR facilities as well as on-site systems for higher volumes or security-sensitive installations. And you can use our market-leading Customer Intelligence reporting for auditing, compliance and continuous performance improvement.
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SME Services
Encoded offers cost-effective and reliable hosting for your IVR product or solution. We also have unique reporting facilities which let you audit customer usage and identify key ways to improve the performance of your systems and increase the return on your investment.
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