Encoded | CallCollect IVR Automated Telephone Payments

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Telephone Payments

CallCollect is the leading 24x7 secure automated telephone payments hotline. Encoded is the largest independent telephone payments provider in the UK, processing over £1m on behalf of our clients every week.

1.	Proven to reduce your costs by up to 90% vs. using live agents;

2.	Proven to increase cash-flow by up to 100% by promoting 24x7 payments;

3.	Proven to reduce the burden on your internal telephone infrastructure by removing calls from your call centre;

4.	Easy to install and zero maintenance for negligible ongoing costs;

5.	Ideal for organisations operating in compliance and regulatory environments, with all-in-one customer authentication, payments and auditing solution.

1.	Seamless systems integration for a uniquely convenient customer experience;

2.	Real-time transaction processing with immediate success/declined feedback to customer;

3.	Comprehensive reporting for payment reconciliation, auditing and customer behaviour analysis;

4.	Stored card transactions for automatic recurring payments (available Q4 2008);

5.	Industry-leading security options, including voice verification; AVS; live stolen/fake card checks.

CallCollect may also be combined with other Encoded solutions such as balance enquiries and account management to provide a complete customer self-service platform;

We provide full support before, during and after installation, and you can rely on our experience to know that your system will work perfectly from Day 1.