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Home  Sectors Travel and Transport |
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| Encoded's interactive voice response (IVR) systems are central to customer management in the travel, tourism and transport sectors, delivering reduced costs and better client care. |
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| CallCollect is our 24x7 secure automated telephone payments line, designed to collect credit and debit card payments for invoices and outstanding balances. Encoded has the largest IVR payments collection system in the UK, processing around £1m every week. |
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Reduce transaction costs by up to 80% |
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Protect against fraud with Automated Address Verification |
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Secure - no-one can access customer details |
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24/7 availability at no extra cost |
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| Reduce costs by automating repetitive tasks and allowing customers to self-serve bookings, timetable information and check-in 24/7 from anywhere in the world. |
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Easily cope with spikes in call volume due to marketing or ticket releases |
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Automatic credit/debit card payments take payments in real-time |
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Make purchasing easier to encourage repeat sales |
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Provide real-time information with custom database integration |
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