Home  Sectors Utilities |
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| Encoded's fuel and water utilities customers benefit from the cost and time savings of automated IVR payments, as well as being able to manage call volumes at peak times such as advertising responses and billing cycles. Here are a selection of products and services suited to the utilities sector. |
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| CallCollect is our 24x7 secure automated telephone payments line, designed to collect credit and debit card payments for invoices and outstanding balances. Encoded has the largest IVR payments collection system in the UK, processing around £1m every week. |
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Reduce transaction costs by up to 80% |
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Protect against fraud with Automated Address Verification |
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Secure - no-one can access customer details |
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24/7 availability at no extra cost |
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| Our Direct Debit Validation system reduces the time and cost of setting up new Paperless Direct Debit instructions by combining customer self-service with real-time bank account validation. |
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Reduce costs by removing staff involvement |
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Eliminates AUDDIS and administrative costs incurred from incorrect details |
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Checks bank account is active and accepts Direct Debit payments |
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Improve cash flow by eliminating payment delays |
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| Encourage customers to provide their own meter readings, and further reduce your costs with an automated meter reading collection hotline. |
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Real-time interface to your billing/fulfilment system |
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Improve customer service by allowing quick and intuitive self-service |
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Reduce staffing costs |
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Improve cash flow by combining with card payment services |
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