Long-term consultative partners

Passionate about quality and service

Secure contact centre payment solutions

About Encoded


Encoded is a leading Level 1 PCI DSS* compliant and ISO 9001 accredited provider of IVR payment solutions. Encoded’s solutions are designed to fulfil three key objectives:

  • Reduce costs by automating business processes
  • Lower the cost of compliance by removing cardholder data from scope
  • Improve customer service by maximising resource efficiency

Encoded Ltd was founded in 2001 to offer affordable, pay-as-you-go solutions to contact centres both large and small. The company invested and pioneered for over four years in the research and development of interactive voice response (IVR) software. This led to the development of a series of sophisticated automated contact centre payment solutions. In 2011 the company went through full PCI DSS accreditation with an external Qualified Security Assessor (QSA) and was awarded the top level of compliance and an Attestation of Compliance (AOC). This level of compliance only applies to organisations that store, process and/or transmit more than 300,000 Visa transactions per year. Today Encoded is passionate about quality and security. We combine experienced business problem-solving with robust project management processes and technology to provide enterprise solutions to meet our customers’ exact requirements. We operate as long-term consultative partners with a wide spectrum of customers ranging from large multi-billion pound enterprises to more boutique SME businesses in the UK and internationally. Encoded’s established network of partners means it can provide flexible cloud-based or customer premises equipment (CPE) solutions at competitive prices. The Encoded pricing model means customers are only charged for successful transactions. Therefore we stay close to ensure the service performs as perfectly as possible. *Payment Card Industry Data Security Standard 



Encoded Solutions Include:




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