Approach
1) Pre and post-programme briefings
2) Allocation of Project Manager and Account Manager
3) Designing and developing optimum solutions
4) Building secure, reliable and flexible software
5) Implementation, training and support
6) Measuring customer experience
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View Encoded Customer Case Studies
View Encoded Customer Case Studies to learn more about solutions that could benefit your organisation too.
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Latest News
Read all our latest news articles on payment services
Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres
The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob Crutchington discusses the challenges of balancing customer service with ID verification to prevent fraud and how it continues to...
SCA deadline is looming – what happens next?
Organisations with an online presence need to be sure they are ready for full Strong Customer Authentication (SCA) compliance (i) for e-commerce transactions. From 14 March 2022 any merchant that fails to comply with the requirements could be subject to Financial...
Digital First: The Future of Card Payments
At Encoded we work with many contact centres of large brands to provide secure payment solutions. Our aim is to provide easy payment methods that free up valuable agent time, allowing them to focus on customer service, more complex enquiries and additional revenue...
About Encoded
Encoded is a leading Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. Encoded offers a range of card payment solutions designed to help organisations comply with PCI DSS, GDPR and the newly introduced Strong Customer Authentication (SCA). Encoded’s products work with each other to allow your customers to pay by their preferred payment process in an easy and secure way.
Accreditations

Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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