Green Star Energy Press Release

Green Star Energy Press release Green Star Energy offers round-the-clock self-service meter reading and payment service using Encoded UK’s newest entrant into the competitive energy market deploys automated technology to save time and money and enhance the overall...

Six Design Tips to Improve IVR

Six Design Tips: Six Design Tips to Improve IVR and Save Time and Money. By Rob Crutchington – Director of Encoded Ask people in the street about interactive voice response (IVR) systems and you are likely to get very different viewpoints. Loved by many as a quick way...

Whose responsibility is it anyway?

PCI Compliance: Whose responsibility is it anyway? By Rob Crutchington – Director of Encoded The Payment Card Industry Data Security Standard (PCI DSS) was originally the brainchild of the world’s five largest payment card providers VISA, MasterCard, American Express,...

Wise up on PCI DSS and Save a Fortune

PCI Compliance: Wise up on PCI DSS and Save a Fortune By Rob Crutchington – Director of Encoded Every contact centre that accepts credit and debit card payments over the telephone needs to be PCI DSS (Payment Card Industry Data Security Standard) compliant. However...
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