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GDPR – What happens next?

GDPR – What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using technology. Contact centres are challenging places. There is...

Contact Centre Payments Going Mobile

Contact Centre Payments – Going Mobile Rob Crutchington at Encoded looks at how the mobile market is changing the way customers choose to make payments Over recent years there has been a huge increase in the number of smartphone users, apps downloaded and mobile...

secure customer engagement platform

Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments via SMS from customers By Rob Crutchington – Director of Encoded Encoded has announced the availability of its new customer engagement platform...

5 Reasons why Cloud is best

5 Reasons why Cloud is best What lies behind your payment solution? By Rob Crutchington – Director of Encoded Contact centres are often seen as the front line service of a business. They are at the forefront of customer service and therefore the long-term...