Mercedes-Benz Financial Services UK Ltd

Case study


Mercedes-Benz Finance introduces agile 24/7 customer management using automated payment option from Encoded.

Mercedes-Benz Finance is the finance leasing company of Daimler Financial Services AG in the United Kingdom. For Mercedes-Benz Finance, the introduction of Encoded’s automated payment functionality has driven down the number of calls requiring agent assistance with around 30% of customer arrears payments now being made automatically and each requiring only minutes to complete.

Products Used:

  • Secure PCI DSS compliant card payments
  • Agent assisted card payments
  • Interactive Voice Response




“Our agile, flexible approach to customer management has become popular in the last few years. We have seen our volume of business increase substantially. As a result, we’ve introduced smarter ways of working and new technology to support our commercial success. Our investment in the latest Interactive Voice Response (IVR) and automated payment solutions from Encoded delivers great service to our customers without the need for additional headcount.”

Simon Lowings,

Senior Manager Credit Risk Operations at Mercedes-Benz Financial Services UK Ltd