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Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way customers choose to make payments. Over recent years there has been a huge increase…
Three ways to avoid pesky card chargebacks
Prevention is better than cure: three ways to avoid pesky card chargebacks in contact centres By Rob Crutchington – Director of Encoded Research from payment specialists Verifi has shown that up to 86%…
How to avoid fees for non-secure payments in three easy steps
First there was the Payment Card Industry Data Security Standard (PCI DSS) and now there is another set of legislation that affects the way merchants collect and store their customers’ personal information…
Secure customer engagement platform
Encoded has announced the availability of its new customer engagement platform that enables contact centres to accept secure customer payments via SMS. An increasingly popular communications channel, using SMS makes it easier for customers to pay bills…
5 Reasons why Cloud is best
Contact centres are often seen as the front line service of a business. They are at the forefront of customer service and therefore the long-term profitability of any organisation. Contact centres need to encompass every aspect of the customer experience…
3 Surprises from latest contact centre report
The UK Contact Centre Decision-Makers’ Guide (DMG) revealed several surprises in terms of PCI compliance and card fraud reduction in its 15th edition. This major report studying the performance, operations, technology and HR…
Scrapping Card Fees
Rob Crutchington, Director at Encoded, discusses the changes for consumers in light of the latest government legislation banning credit and debit card surcharges and who will really benefit as a result. According to the Treasury, in 2010 the total value of surcharges…
GDPR Compliance
With the General Data Protection Regulation (GDPR) coming into force on 25th May 2018, many organisations are starting to consider what it will mean for them. Overriding national data protection laws and including new…
Deferred Debit Cards
Merchants and Payment Services Providers (PSPs) generally deal with three main types of card; Debit Cards, Credit Cards and Charge Cards. The rules and processes surrounding each of these card types has for the most part been clear…
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About Encoded
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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Shifting liability for fraud from merchants https://www.mycustomer.com/community/blogs/rob-crutchington/shifting-liability-for-fraud-from-merchants#.X4VyP8zYG2Y.twitter