Park Group uses flexible IVR and Payment Solution to lower cost and enhance customer experience
Park Group plc is the UK’s leading multi-retailer voucher and prepaid gift card business. The company’s main focus is on the corporate gift and Christmas savings market. Since implementing Encoded, Park Group has reduced the number of calls into the call centre requiring agent assistance and lowered the costs associated with manually processing debit and credit card transactions.
- Secure PCI DSS compliant card payments
- Agent assisted card payments
- Interactive Voice Response
Head of Customer Contact at Park Group