Encoded...

Measuring customer experience
Designs and develops optimum solutions
Has dedicated project and account management

VIEW CUSTOMER CASE STUDIES

Encoded...

Measuring customer experience
Designs and develops optimum solutions
Has dedicated project and account management

VIEW CUSTOMER CASE STUDIES

Partners and Network

Encoded’s solutions combine globally-deployed and proven technology with a bespoke framework, using Encoded’s extensive technical experience to guarantee project success.

Encoded’s software is developed in the UK by highly experienced software engineers in our head office in Crawley, West Sussex, and is written in a modular way designed to be easy to maintain and making it easy to add new functionality at any time in the future.

Transaction Network Services

Transaction Network Services (TNS) are Encoded’s payment gateway partners. TN is the global leader of payment aggregation and is PCI DSS accredited in the UK, US, Australia and Canada.
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KCOM

Encoded’s three data centres are connected via dedicated lease lines supplied by KCOM, a world-class, award-winning tier-1 telecoms supplier.
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PCI Security Standards Council

Encoded’s full suite of payment solutions are fully accredited to Level 1 PCI DSS.
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Blackfoot

Blackfoot UK is Encoded’s PCI QSA. Blackfoot is an information security specialist, providing consultancy and services to assist with information security and compliance.
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Network
Encoded’s three UK based data centres are connected via dedicated 100mb leased lines to form a reliable VoIP cloud with no single point of failure. Built on industry leading IBM infrastructure, Encoded boasts a total network uptime of 99.99978% over the last 10 years of service.

Encoded’s IVR infrastructure has been designed and built in-house and is truly unique in terms of functionality and reliability. Encoded manufactures both the hardware and software, making us the perfect partner for scalability offering both hosted and on-site (CPE) deployments of Encoded’s solutions.

Want to find out more?

01293 229 700

Contact us now to learn more about how Encoded can improve your business efficiency.

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View Encoded Customer Case Studies

View Encoded Customer Case Studies to learn more about solutions that could benefit your organisation too.

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Our clients include

Latest News

Read all our latest news articles on payment services

PCI DSS: the forgotten superhero

PCI DSS: the forgotten superhero

As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments.According to...

read more
Encoded partners with cloud telephony provider Xelion

Encoded partners with cloud telephony provider Xelion

Xelion UK, the multi-award winning cloud telephony provider, can now provide integration with the Encoded Agent Assisted payment solution. Xelion users can integrate Encoded technology to securely take payments from their customers.Encoded is Level 1 Payment Card...

read more
3 reasons why IVR Payments still matter

3 reasons why IVR Payments still matter

As fears over coronavirus fuel a sudden spike in contactless transactions, Rob Crutchington explores the vital role of IVR to deliver fast, secure card payments that boost agent performance and customer confidence.IVR or Interactive Voice Response, the automated...

read more

“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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encodedivrEncoded@encodedivr·
4 Aug

Everyone could learn from this story - How one CX team saved its company from crisis https://www.mycustomer.com/customer-experience/engagement/how-one-cx-team-saved-its-company-from-crisis#.Xylt64stawg.twitter

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