Encoded...

Measuring customer experience
Designs and develops optimum solutions
Has dedicated project and account management

Encoded...

Measuring customer experience
Designs and develops optimum solutions
Has dedicated project and account management

Partners and Network

Encoded’s solutions combine globally-deployed and proven technology with a bespoke framework, using Encoded’s extensive technical experience to guarantee project success.

Encoded’s software is developed in the UK by highly experienced software engineers in our head office in Crawley, West Sussex, and is written in a modular way designed to be easy to maintain and making it easy to add new functionality at any time in the future.

Transaction Network Services

Transaction Network Services (TNS) are Encoded’s payment gateway partners. TN is the global leader of payment aggregation and is PCI DSS accredited in the UK, US, Australia and Canada.

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KCOM

Encoded’s three data centres are connected via dedicated lease lines supplied by KCOM, a world-class, award-winning tier-1 telecoms supplier.

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PCI Security Standards Council

Encoded’s full suite of payment solutions are fully accredited to Level 1 PCI DSS.

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Blackfoot

Blackfoot UK is Encoded’s PCI QSA. Blackfoot is an information security specialist, providing consultancy and services to assist with information security and compliance.

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Network

Encoded’s three UK based data centres are connected via dedicated 100mb leased lines to form a reliable VoIP cloud with no single point of failure. Built on industry leading IBM infrastructure, Encoded boasts a total network uptime of 99.99978% over the last 10 years of service.

Encoded’s IVR infrastructure has been designed and built in-house and is truly unique in terms of functionality and reliability. Encoded manufactures both the hardware and software, making us the perfect partner for scalability offering both hosted and on-site (CPE) deployments of Encoded’s solutions.

Want to find out more?

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01293 229 700

View Encoded Customer Case Studies

View Encoded Customer Case Studies to learn more about solutions that could benefit your organisation too.

VIEW CUSTOMER CASE STUDIES

Our clients include

COVID-19 (Coronavirus) Preparedness

As news develops on the spread of COVID-19 (Coronavirus) and its potential impacts, Encoded is carefully monitoring the situation and amending its ‘business continuity plan’ to accommodate for and anticipate the spread of the virus.

Understanding declined codes – 3 ways to cut costs

Rob Crutchington at payment service provider, Encoded discusses how understanding more about declined transaction codes could make a difference to the bottom line…

Card Fraud Reduction

Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI DSS compliant…

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“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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3 Mar

Declined codes – 3 ways to improve acceptance https://www.mycustomer.com/community/blogs/rob-crutchington/declined-codes-3-ways-to-improve-acceptance#.Xl6YzIVsxno.twitter

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