Measuring customer experience
Designs and develops optimum solutions
Has dedicated project and account management


Measuring customer experience
Designs and develops optimum solutions
Has dedicated project and account management

Partners and Network

Encoded’s solutions combine globally-deployed and proven technology with a bespoke framework, using Encoded’s extensive technical experience to guarantee project success.

Encoded’s software is developed in the UK by highly experienced software engineers in our head office in Crawley, West Sussex, and is written in a modular way designed to be easy to maintain and making it easy to add new functionality at any time in the future.

Transaction Network Services

Transaction Network Services (TNS) are Encoded’s payment gateway partners. TN is the global leader of payment aggregation and is PCI DSS accredited in the UK, US, Australia and Canada.


Encoded’s three data centres are connected via dedicated lease lines supplied by KCOM, a world-class, award-winning tier-1 telecoms supplier.

PCI Security Standards Council

Encoded’s full suite of payment solutions are fully accredited to Level 1 PCI DSS.


Blackfoot UK is Encoded’s PCI QSA. Blackfoot is an information security specialist, providing consultancy and services to assist with information security and compliance.
Encoded’s three UK based data centres are connected via dedicated 100mb leased lines to form a reliable VoIP cloud with no single point of failure. Built on industry leading IBM infrastructure, Encoded boasts a total network uptime of 99.99978% over the last 10 years of service.

Encoded’s IVR infrastructure has been designed and built in-house and is truly unique in terms of functionality and reliability. Encoded manufactures both the hardware and software, making us the perfect partner for scalability offering both hosted and on-site (CPE) deployments of Encoded’s solutions.

Want to find out more?

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View Encoded Customer Case Studies

View Encoded Customer Case Studies to learn more about solutions that could benefit your organisation too.

Our clients include

Latest News

Read all our latest news articles on payment services

SCA deadline is looming – what happens next?

SCA deadline is looming – what happens next?

Organisations with an online presence need to be sure they are ready for full Strong Customer Authentication (SCA) compliance (i) for e-commerce transactions. From 14 March 2022 any merchant that fails to comply with the requirements could be subject to Financial...

read more
Digital First: The Future of Card Payments

Digital First: The Future of Card Payments

At Encoded we work with many contact centres of large brands to provide secure payment solutions. Our aim is to provide easy payment methods that free up valuable agent time, allowing them to focus on customer service, more complex enquiries and additional revenue...

read more
PCI DSS: Why it pays to comply

PCI DSS: Why it pays to comply

For customers to buy from an organisation either in person, online or via a contact centre they need to be confident that their payment cards will not be compromised, their personal details are secure and their identities cannot be stolen. PCI DSS was created to...

read more

“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. Encoded offers a range of card payment solutions designed to help organisations comply with PCI DSS, GDPR and the newly introduced Strong Customer Authentication (SCA). Encoded’s products work with each other to allow your customers to pay by their preferred payment process in an easy and secure way.


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Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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