Listen first - talk later
Changing the view of interactive payment solutions
Deliver the right solutions for your business
At Encoded we help our customers improve customer service, increase sales and reduce costs by making a real difference and delivering the right payment solutions to meet customer requirements.
We do this by listening first and talking later, establishing clear objectives from the outset and an absolute insistence on delivering practical best practice techniques.
Don’t just take our word for it
Protecting Customers and Card Holders
Encoded believes that by removing much of the card data typically handled by Contact Centre Agents in payment taking contact centres or merchants they are better protected and can lower their cost of PCI DSS compliance. Working with a Level 1 PCI Compliant service provider means that audit time is reduced and QSA fees can be saved. This is a significant benefit with QSA fees in the region of £1k per day.
Our approach recognises the power of using experienced, respected consultants, programmers, designers, developers and project managers to deliver Encoded solutions including:
- Secure PCI DSS compliant card payments
- Virtual Terminal Payments
- Agent Assisted Card Payments
- Online payments
- Self-Service recurring payments
- IVR payments
- Interactive Voice payments
- Secure payment solutions
- Contact Centre Payment Solutions
- Automated Payment Solutions
- Recurring payments
- Voice Recognition Secure Payments
- PCI payments
- PCI DSS card payments