Encoded is a

Level 1 PCI DSS payment service provider
Long-term consultative partner
Provider of secure contact centre payment solutions

VIEW CUSTOMER CASE STUDIES

Encoded is a

Level 1 PCI DSS payment service provider
Long-term consultative partner
Provider of secure contact centre payment solutions

VIEW CUSTOMER CASE STUDIES

The Faces Behind the Names

Working for CX success.

Robert Crutchington

– Managing Director, Encoded Ltd

Robert Crutchington was one of the founders of Encoded and today is responsible for business strategy, direction and growth of the company. A published author on the subject of card data security he is passionate about the payments industry. Rob has a longstanding knowledge of communication technology having begun his career as a system engineer specialising in ATM protocols combining audio, data and video. He is considered one of the premier voices in the world of payments.

Adam Bromage-Hughes

– Technical Director, Encoded Ltd

Adam Bromage-Hughes is Technical Director at Encoded. He is a pivotal part of the company’s product strategy. Adam works closely with customers to provide secure, compliant and effective payment solutions. Adam is a brilliant trouble shooter and enjoys a challenge. His love of technology never wanes and started with programming games in his early teens. He is an essential part of Encoded’s and our customers’ success.

Mike Owen

– Chairman, Encoded Ltd

Mike’s inspirational leadership is integral to driving the culture and direction of Encoded. His role is to ensure an exceptional level of innovation is combined with meeting corporate and operational goals. Mike spent most of his career in the automotive industry and believes that exceptional customer service is the route to business success. He is committed to ensuring a happy team and happy customers at Encoded.

View Encoded Customer Case Studies

View Encoded Customer Case Studies to learn more about solutions that could benefit your organisation too.

VIEW CUSTOMER CASE STUDIES

Our clients include

Strong Customer Authentication: Three things every merchant needs to know

With online fraud on the increase, companies must take action to make sure they meet the updated version of the Payment Services Directive, PSD2, which will mandate Strong Customer Authentication (SCA), later this year. Adam Bromage-Hughes, Technical Director at...

The return of the ‘Roaring Twenties’ – prepare to capitalise on the boom

With shops, pubs and restaurants re-opening their doors and hairdressers working all hours to keep up with demand, the future looks promising for business. Rob Crutchington of Encoded shares his three-point checklist for businesses as they prepare to welcome back...

UK Contact Centre Decision-Maker’s Guide 2020-21

The latest UK Contact Centre Decision Makers Guide presents insights on how businesses are tackling card fraud reduction and security.The latest UK Contact Centre Decision Makers Guide (DMG) reports on the current trends in what has been a challenging year for contact...

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“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Accreditations

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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