The Faces Behind the Names
Working for CX success.
Robert Crutchington
– Managing Director, Encoded Ltd
Robert Crutchington was one of the founders of Encoded and today is responsible for business strategy, direction and growth of the company. A published author on the subject of card data security he is passionate about the payments industry. Rob has a longstanding knowledge of communication technology having begun his career as a system engineer specialising in ATM protocols combining audio, data and video. He is considered one of the premier voices in the world of payments.
Adam Bromage-Hughes
– Technical Director, Encoded Ltd
Adam Bromage-Hughes is Technical Director at Encoded. He is a pivotal part of the company’s product strategy. Adam works closely with customers to provide secure, compliant and effective payment solutions. Adam is a brilliant trouble shooter and enjoys a challenge. His love of technology never wanes and started with programming games in his early teens. He is an essential part of Encoded’s and our customers’ success.
Mike Owen
– Chairman, Encoded Ltd
Mike’s inspirational leadership is integral to driving the culture and direction of Encoded. His role is to ensure an exceptional level of innovation is combined with meeting corporate and operational goals. Mike spent most of his career in the automotive industry and believes that exceptional customer service is the route to business success. He is committed to ensuring a happy team and happy customers at Encoded.
View Encoded Customer Case Studies
View Encoded Customer Case Studies to learn more about solutions that could benefit your organisation too.
Our clients include
Latest News
Read all our latest news articles on payment services
Encoded partners with Cashflows to facilitate faster card payments and reduce the number of declined transactions for customers
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced a new partnership with Cambridge-based Omni-Channel Payments Provider, Cashflows. The partnership will leverage the knowledge and...
COVID-19 (Coronavirus) Preparedness
As news develops on the spread of COVID-19 (Coronavirus) and its potential impacts, Encoded is carefully monitoring the situation and amending its ‘business continuity plan’ to accommodate for and anticipate the spread of the virus.
Understanding declined codes – 3 ways to cut costs
Rob Crutchington at payment service provider, Encoded discusses how understanding more about declined transaction codes could make a difference to the bottom line…
About Encoded
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
Call Me Back
Enter your details below for a quick reply.
3 Reasons Why IVR Payments Still Matter in Contact Centres - https://contact-centres.com/3-reasons-why-ivr-payments-still-matter-in-contact-centres/