The Faces Behind the Names
Working for CX success.
Robert Crutchington
– Managing Director, Encoded Ltd
Robert Crutchington was one of the founders of Encoded and today is responsible for business strategy, direction and growth of the company. A published author on the subject of card data security he is passionate about the payments industry. Rob has a longstanding knowledge of communication technology having begun his career as a system engineer specialising in ATM protocols combining audio, data and video. He is considered one of the premier voices in the world of payments.
Adam Bromage-Hughes
– Technical Director, Encoded Ltd
Adam Bromage-Hughes is Technical Director at Encoded. He is a pivotal part of the company’s product strategy. Adam works closely with customers to provide secure, compliant and effective payment solutions. Adam is a brilliant trouble shooter and enjoys a challenge. His love of technology never wanes and started with programming games in his early teens. He is an essential part of Encoded’s and our customers’ success.
Mike Owen
– Chairman, Encoded Ltd
Mike’s inspirational leadership is integral to driving the culture and direction of Encoded. His role is to ensure an exceptional level of innovation is combined with meeting corporate and operational goals. Mike spent most of his career in the automotive industry and believes that exceptional customer service is the route to business success. He is committed to ensuring a happy team and happy customers at Encoded.
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Latest News
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How to choose the right secure automated payment solution
Contactless payments are now a ‘must have’ rather than a ‘nice to have’ but with so many automated services on the market, where do you start? Ask the right questions to find the right solution for you and your customers. Rob Crutchington shares his quick and easy...
Shifting liability for fraud from merchants to customers in contact centres
Fraud patterns are evolving quickly since the coronavirus outbreak. However, the recent introduction of PSD2 and Strong Customer Authentication has meant that the liability changes from merchant to customer for fraudulent transactions. Rob Crutchington at Encoded...
PCI DSS: the forgotten superhero
As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments.According to...
About Encoded
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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