Three ways to avoid pesky card chargebacks

Payment orchestration – why it’s time to call the tune

Payment orchestration – why it’s time to call the tune

Frictionless online payments reduce the risk of abandoned shopping baskets and increase customer loyalty. Rob Crutchington of Encoded discusses how payment orchestration harmonises and simplifies the payment process, improving customer experience and helping merchants...

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Three Things to ask your Gateway Services Provider

Three Things to ask your Gateway Services Provider

Gateway Services act as a bridge between merchants, acquirers and banks. The right gateway is also the hidden gem of cashflow. Rob Crutchington, CEO of Encoded, outlines the questions to ask your gateway service provider.An unseen but vital part of any merchant’s...

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Three highlights from the 2023 Decision Makers’ Guide

Three highlights from the 2023 Decision Makers’ Guide

Now in its 20th year ContactBabel’s 2023 UK Contact Centre DMG highlighted the highest ever average speed to answer and call abandonment rates. Rob Crutchington, CEO of Encoded, discusses three other key findings and how modern technology and payment orchestration can...

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