Proven track record

Affordable, scalable solutions

Range and ability to meet customer requirements

Track Record

Encoded has a proven track record of delivering successful interactive payment solutions for contact centres both large and small. From large organisations with millions of customers to boutique style contact centres looking to implement affordable, scalable solutions Encoded has the range and ability to meet customer requirements.  


  • Supports over 30 million customer payments worldwide
  • Processes over 10 million calls per annum
  • Automates annually over £250 million of secure payments without operator intervention
  • Cloud-based solution consistency performs above 99.999% uptime targets
  • Delivers complex and rapid development of customised applications
  • Generates strong customer satisfaction and loyalty from our customers as illustrated by the case studies below
  • Customers include: Virgin Holidays, Park Group, OM Property Management, Mercedes Finance and many other respected brands 

Encoded Customer Case Studies Download Encoded Customer Case Studies to learn more about solutions that could benefit your organisation too.  

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Across our customer base and system integrator partners Encoded is recognised as professionals and industry experts in:

  • Secure PCI DSS compliant card payments
  • Virtual Terminal Payments
  • Agent Assisted Card Payments
  • Online payments
  • Self-Service recurring payments
  • IVR payments
  • Interactive Voice payments
  • Secure payment solutions
  • Contact Centre Payment Solutions
  • Automated Payment Solutions
  • Recurring payments
  • Voice Recognition Secure Payments
  • PCI payments
  • PCI DSS card payments