The Cost of Taking Payments in Your Contact Centre
Manual payment handling increases operational costs, creates PCI DSS challenges and slows customer journeys. Encoded IVR automates secure payments while reducing pressure on your agents.
How IVR Payments Work
A secure, fully automated journey — from the moment the customer calls to instant payment confirmation, with no card data ever touching an agent.
Customer Calls
The customer dials your contact centre as normal.
Secure Automated Prompts
The IVR guides the customer with secure voice prompts.
Card Details Entered Securely
The customer keys their card details on their telephone keypad.
Payment Processed Instantly
The payment is authorised and confirmed in real time.
Agent Payments vs. IVR Payment
Every agent-handled payment carries a hidden operational cost. Automating with IVR changes the economics of every transaction.
- Agent time required
- Higher handling cost
- Limited opening hours
- PCI DSS exposure
- Queues during peaks
- Fully automated
- Lower cost per transaction
- 24/7 availability
- Reduced PCI scope
- Scales instantly
Operational Benefits of IVR
Beyond the cost saving on every call, automated payments reshape how your contact centre operates.
24/7 Payment Capture
Customers pay anytime without waiting for an agent.
Reduced Agent Workload
Free agents to focus on higher-value customer conversations.
Scales During Peak Demand
No need for temporary staff or overtime spikes.
Faster Customer Journeys
Reduce queues and improve payment completion.
The Future of IVR Payments
IVR is no longer a standalone payment channel. It is becoming part of a connected, omnichannel payment ecosystem powered by orchestration, automation and digital authentication.
Secure IVR Payments
- Automated phone payments
- Secure keypad entry
- PCI DSS-friendly payment handling
- Trusted self-service payment journeys
A connected payment ecosystem
PayByLink
Quick, secure payment links sent by SMS or email.
Click to Pay
One-click checkout experience.
Digital Wallets
Apple Pay, Google Pay.
Intelligent Orchestration
Route payments intelligently across channels and providers.
Digital Authentication
Stronger security, faster verification.
Ready to reduce the cost of every payment call?
Automate payment calls with IVR, PayByLink and intelligent payment orchestration. Speak to Encoded about automating your payment journeys.
Speak to Encoded