Why Cloud is best
What lies behind your payment solution?
Taking a look under the bonnet
Here are five key reasons why a cloud-based approach to payments is best for business:
1. Improve security/PCI DSS compliance
This is also good news with GDPR around the corner, which means a review of data policies and practices to ensure compliance with how data is kept throughout an organisation. The PCI DSS Standard is intended to protect cardholder data, therefore by complying with PCI DSS, contact centres are more likely to meet the new legislation and the burden of proof of compliance by demonstrating adherence to a recognised security standard.
2. Improved scalability
3. Supports disaster recovery planning
4. Increased functionality offers a range of payment options
For today’s time pressured customers offering a variety of ways for them to pay speeds up the process and frees agents to handle more complex enquiries. Providing integrated online payments into a company’s website, enabling recurring payments (repeat and subscription payments), or accepting credit and debit card payments via interactive voice response (IVR), allows customers to make payments quickly and accurately, reducing agent handing time and the associated costs.