Encoded’s news…

Keep up-to-date with all our latest news

Encoded’s news…

Keep up-to-date with all our latest news

Latest News

Read all our latest news articles on payment services

PCI DSS: the forgotten superhero

PCI DSS: the forgotten superhero

As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments.According to...

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Encoded partners with cloud telephony provider Xelion

Encoded partners with cloud telephony provider Xelion

Xelion UK, the multi-award winning cloud telephony provider, can now provide integration with the Encoded Agent Assisted payment solution. Xelion users can integrate Encoded technology to securely take payments from their customers.Encoded is Level 1 Payment Card...

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3 reasons why IVR Payments still matter

3 reasons why IVR Payments still matter

As fears over coronavirus fuel a sudden spike in contactless transactions, Rob Crutchington explores the vital role of IVR to deliver fast, secure card payments that boost agent performance and customer confidence.IVR or Interactive Voice Response, the automated...

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COVID-19 (Coronavirus) Preparedness

COVID-19 (Coronavirus) Preparedness

As news develops on the spread of COVID-19 (Coronavirus) and its potential impacts, Encoded is carefully monitoring the situation and amending its ‘business continuity plan’ to accommodate for and anticipate the spread of the virus.

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Card Fraud Reduction

Card Fraud Reduction

Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI DSS compliant…

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GDPR – What happens next?

GDPR – What happens next?

GDPR – What happens next? 3 Steps to contact centre compliance. Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using…

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Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way customers choose to make payments. Over recent years there has been a huge increase…

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Download the Truth about Contact Centre Payments PDF

The truth about contact centre and multi-channel payments.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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Everyone could learn from this story - How one CX team saved its company from crisis https://www.mycustomer.com/customer-experience/engagement/how-one-cx-team-saved-its-company-from-crisis#.Xylt64stawg.twitter

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