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5 Ways to Build a Secure and Effective Payment Environment
Rob Crutchington of Encoded explains how to transform frontline teams into the best defence against card payment fraud.The greatest fraud and ...
Five Payment Strategies to Improve Conversion Rates and Increase Online Sales
Improving speed at every stage of the checkout experience can result in significantly higher conversion rates. Rob Crutchington identifies five ...
Encoded Approved as Visa Direct Preferred Partner
Encoded, a leading provider of payment orchestration and gateway solutions, today announced its new partnership with Visa and approval as a Visa ...
Payment orchestration – why it’s time to call the tune
Frictionless online payments reduce the risk of abandoned shopping baskets and increase customer loyalty. Rob Crutchington of Encoded discusses ...
Three Things to ask your Gateway Services Provider
Gateway Services act as a bridge between merchants, acquirers and banks. The right gateway is also the hidden gem of cashflow. Rob Crutchington, ...
Three highlights from the 2023 Decision Makers’ Guide
Now in its 20th year ContactBabel’s 2023 UK Contact Centre DMG highlighted the highest ever average speed to answer and call abandonment rates. ...
Ways to pay in 2023 – Encoded’s top five payment predictions
With an increase in online spending and new faster, easier ways to pay companies should think again about payment technologies and ways to meet ...
Jersey Telecom chooses Encoded payment solutions for security and enhanced customer experience
Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact ...
Six reasons to take another look at IVR
Rob Crutchington at Encoded, discusses the rise of self-service payments and why it is time to take another look at Interactive Voice Response ...
e-Commerce Payments: 5 Ways to reduce costs
Rob Crutchington at payment service provider Encoded discusses how choosing the right gateway services solution can help increase e-commerce ...
Remote working is a risky business – but doesn’t have to be with secure card payments
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open ...
Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres
The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob ...