Your AI assistant can answer the question. But can it take the payment?

by Encoded News Team | Oct 28, 2026 | News, Payment Gateway Services, Uncategorized

Imagine a customer asking an AI assistant: “What’s my outstanding balance?” “£147.50.” “Can I pay it now?” Four simple words, but suddenly the conversation has entered the world of payments. What started as a routine enquiry now involves card data, PCI DSS...

From conversation to payment: what happens behind the scenes when AI takes a payment?

by Encoded News Team | Oct 28, 2026 | News, Payment Gateway Services, Uncategorized

The best AI payment experience might be one the customer barely notices. A customer asks an AI assistant to settle an outstanding bill. The assistant confirms the amount, guides them through a secure payment and confirms the payment. No unnecessary handovers. No...

Build or partner? What it really takes to launch a branded payment service

by Encoded News Team | Oct 6, 2026 | News, Payment Gateway Services, Uncategorized

Your business customers already take payments from their own customers through the services you provide: over the phone, in the contact centre, through IVR and online. Every one of those transactions earns revenue for a payment provider. With a branded payment...

Why payments could be the next revenue opportunity for telcos

by Encoded News Team | Oct 6, 2026 | News, Payment Gateway Services, Uncategorized

  If you’ve got business customers that take card payments from their own customers, why send them somewhere else for their merchant account? You already provide the connectivity and technology they rely on. Adding payments means you can give them another...

Pay by Link: why secure payment links matter more than ever

by Robert Crutchington | Sep 2, 2026 | News, PayByLink, Uncategorized

When customers read their card details aloud, who’s listening? For decades, taking a card payment over the phone has followed a familiar routine. The customer gets their card out, reads the numbers aloud and an agent processes the payment. But think about what happens...

When AI meets payments: what happens next?

by Encoded News Team | Sep 2, 2026 | News, Payment Orchestration

AI is changing how customers search, ask questions and make decisions. Instead of clicking through websites or navigating fixed menus, people can increasingly have a conversation with an AI assistant, explain what they need and receive a relevant response. So, what...