by Robert Crutchington | Sep 2, 2026 | News, PayByLink, Uncategorized
When customers read their card details aloud, who’s listening? For decades, taking a card payment over the phone has followed a familiar routine. The customer gets their card out, reads the numbers aloud and an agent processes the payment. But think about what happens...
by Encoded News Team | Sep 2, 2026 | News, Payment Orchestration
AI is changing how customers search, ask questions and make decisions. Instead of clicking through websites or navigating fixed menus, people can increasingly have a conversation with an AI assistant, explain what they need and receive a relevant response. So, what...
by Robert Crutchington | Aug 12, 2026 | News, Payment Orchestration
Every failed payment costs more than the value of a single transaction. It can mean lost revenue, frustrated customers and unnecessary processing costs. So why are more merchants investing in payment orchestration? As payment ecosystems become more complex,...
by Robert Crutchington | Aug 12, 2026 | News, Payment Orchestration
Most businesses know exactly how much it costs to get someone onto their website. They track their website metrics, cost per click, cost per acquisition and return on ad spend with precision. Every campaign is carefully optimised to attract more of the right...
by Francesca Bull | Jun 29, 2026 | News, Payment Orchestration
Selling internationally sounds simple on paper. Reach new customers, localise your website, and watch conversions grow. But we all know in reality it’s not that straightforward! Customers expect a buying experience that feels familiar from the moment they land...
by Francesca Bull | Jun 29, 2026 | IVR Payments, News
For many contact centres, payment handling is still one of the most time-consuming parts of the customer journey. Agents spend valuable time processing routine card payments, queues build up during busy periods, and businesses carry unnecessary compliance...
