by Encoded News Team | Jun 28, 2021 | Agent Assisted Payments
With online fraud on the increase, companies must take action to make sure they meet the updated version of the Payment Services Directive, PSD2, which will mandate Strong Customer Authentication (SCA), later this year. Adam Bromage-Hughes, Technical Director at...
by Encoded News Team | May 13, 2021 | Agent Assisted Payments, PCI DSS
With shops, pubs and restaurants re-opening their doors and hairdressers working all hours to keep up with demand, the future looks promising for business. Rob Crutchington of Encoded shares his three-point checklist for businesses as they prepare to welcome back...
by Encoded News Team | Dec 21, 2020 | Agent Assisted Payments, IVR Payments
The latest UK Contact Centre Decision Makers Guide presents insights on how businesses are tackling card fraud reduction and security. The latest UK Contact Centre Decision Makers Guide (DMG) reports on the current trends in what has been a challenging year for...
by Encoded News Team | Nov 20, 2020 | Agent Assisted Payments, IVR Payments
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies. Using...
by Encoded News Team | Nov 2, 2020 | Agent Assisted Payments, IVR Payments
Contactless payments are now a ‘must have’ rather than a ‘nice to have’ but with so many automated services on the market, where do you start? Ask the right questions to find the right solution for you and your customers. Rob Crutchington shares his quick and easy...
by Encoded News Team | Jul 13, 2020 | Agent Assisted Payments, PCI DSS
As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments. According to...
