With online fraud on the increase, companies must take action to make sure they meet the updated version of the Payment Services Directive, PSD2, which will mandate Strong Customer Authentication (SCA), later this year. Adam Bromage-Hughes, Technical Director at...
With shops, pubs and restaurants re-opening their doors and hairdressers working all hours to keep up with demand, the future looks promising for business. Rob Crutchington of Encoded shares his three-point checklist for businesses as they prepare to welcome back...
The latest UK Contact Centre Decision Makers Guide presents insights on how businesses are tackling card fraud reduction and security. The latest UK Contact Centre Decision Makers Guide (DMG) reports on the current trends in what has been a challenging year for...
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies. Using...
Contactless payments are now a ‘must have’ rather than a ‘nice to have’ but with so many automated services on the market, where do you start? Ask the right questions to find the right solution for you and your customers. Rob Crutchington shares his quick and easy...
As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments. According to...
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