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sales@encoded.co.uk | 01293 229 700
  • About
  • Products
    • IVR Payments
      • IVR Payments – The Ultimate Guide for 2024
    • PayByLink
    • Agent Assisted Payments
      • Agent Assisted Payments – The Ultimate Guide for 2024
      • Fraud Prevention Platform
    • eCommerce Payments
    • Gateway Services
      • Fraud Prevention Platform
      • Google Pay
      • Apple Pay
      • Multi Currency Pricing
    • Payment Orchestration
      • Payment Orchestration – The Ultimate Guide for 2024
    • Merchant Accounts
  • PCI DSS
  • Customers
  • News
  • Support
Your AI assistant can answer the question. But can it take the payment?

Your AI assistant can answer the question. But can it take the payment?

by Encoded News Team | Oct 28, 2026 | News, Payment Gateway Services, Uncategorized

Imagine a customer asking an AI assistant: “What’s my outstanding balance?” “£147.50.” “Can I pay it now?” Four simple words, but suddenly the conversation has entered the world of payments. What started as a routine enquiry now involves card data, PCI DSS...
From conversation to payment: what happens behind the scenes when AI takes a payment?

From conversation to payment: what happens behind the scenes when AI takes a payment?

by Encoded News Team | Oct 28, 2026 | News, Payment Gateway Services, Uncategorized

The best AI payment experience might be one the customer barely notices. A customer asks an AI assistant to settle an outstanding bill. The assistant confirms the amount, guides them through a secure payment and confirms the payment. No unnecessary handovers. No...
Build or partner? What it really takes to launch a branded payment service

Build or partner? What it really takes to launch a branded payment service

by Encoded News Team | Oct 6, 2026 | News, Payment Gateway Services, Uncategorized

Your business customers already take payments from their own customers through the services you provide: over the phone, in the contact centre, through IVR and online. Every one of those transactions earns revenue for a payment provider. With a branded payment...
Why payments could be the next revenue opportunity for telcos

Why payments could be the next revenue opportunity for telcos

by Encoded News Team | Oct 6, 2026 | News, Payment Gateway Services, Uncategorized

  If you’ve got business customers that take card payments from their own customers, why send them somewhere else for their merchant account? You already provide the connectivity and technology they rely on. Adding payments means you can give them another...
Why Payment Confusion Costs Businesses More Than They Realise

Why Payment Confusion Costs Businesses More Than They Realise

by Francesca Bull | Feb 23, 2026 | Payment Gateway Services

  Payments should be straightforward. For many businesses, they are not. Instead, payments are wrapped in unfamiliar terms, unclear responsibilities, and assumptions that go unchallenged. What starts as confusion quietly turns into real cost. Budget is wasted,...
Top tips for reducing the cost of payments

Top tips for reducing the cost of payments

by Encoded News Team | Oct 21, 2025 | Payment Gateway Services

With a chill in the air and Christmas on the horizon, now is the perfect time to focus on reviewing payment processes and costs. It will be well worth the effort when the busy festive season arrives. Rob Crutchington, CEO of Encoded guides us through the essentials of...
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Recent Posts

  • Your AI assistant can answer the question. But can it take the payment?
  • From conversation to payment: what happens behind the scenes when AI takes a payment?
  • Build or partner? What it really takes to launch a branded payment service
  • Why payments could be the next revenue opportunity for telcos
  • Pay by Link: why secure payment links matter more than ever

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