Customer Support
Connect to Encoded
Existing clients can login to view statistics and configure their service via the Encoded Portal.
Raise a Support Ticket
If you are experiencing an issue with your service and require assistance then please raise a support ticket. A ticket can be raised by emailing helpdesk@encoded.co.uk or register at helpdesk.encoded.co.uk to view, log and track the progress of a ticket.
Encoded Solutions Include:
IVR Phone Payments
Virtual Terminal Payments
Agent Assisted Card Payments
Online Payments
Tokenisation and Recurring Payments
Encoded customer service
Encoded is passionate about customer service. Our staff are selected and trained for their aptitude towards customer support. We make things happens for our customers. The Encoded Support Team is friendly, practical and willing to share its knowledge.
We create project time lines that respond to launch dates
We answer all telephone calls promptly
We offer all customers a project and account management support service
We have a technical support helpline 24x7
We provide optimal value from your investment via practical training
We commit to internal quality management systems
Technical Support
Encoded supports some of the world’s largest brands, systems integrators and partners who invite us on-site to advise on best results. We have developed a strong reputation for depth of expertise and quality of service. Our on-site consultants offer site visits where requested to help solve problems, check applications and product performance. We can attend your KPI review meetings and contribute proactively to support your business objectives. Encoded support can be contacted by telephone helpline, email and via the Customer Support Portal.
The Portal offers 24/7 information on:
Service levels
Utility Services – you can record IVR messages over the telephone
If you have a transcription option with your IVR application a message management system is available
Documentation downloads
If you need a new support portal ID or have forgotten your password to any services please email support@encoded.co.uk
Want to find out more?
Contact us now to learn more about how Encoded can improve your business efficiency.
View Encoded Customer Case Studies
View Encoded Customer Case Studies to learn more about solutions that could benefit your organisation too.
Our clients include
Latest News
Read all our latest news articles on payment services
COVID-19 (Coronavirus) Preparedness
As news develops on the spread of COVID-19 (Coronavirus) and its potential impacts, Encoded is carefully monitoring the situation and amending its ‘business continuity plan’ to accommodate for and anticipate the spread of the virus.
Understanding declined codes – 3 ways to cut costs
Rob Crutchington at payment service provider, Encoded discusses how understanding more about declined transaction codes could make a difference to the bottom line…
Card Fraud Reduction
Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI DSS compliant…
About Encoded
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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Declined codes – 3 ways to improve acceptance https://www.mycustomer.com/community/blogs/rob-crutchington/declined-codes-3-ways-to-improve-acceptance#.Xl6YzIVsxno.twitter