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Support Page

Connect to Base Camp  

Existing clients can login to view statistics and configure their service via the Encoded Portal

 

Support Ticket

If you are experiencing an issue with your service and require assistance then please raise a support ticket. A ticket can be raised by emailing helpdesk@encoded.co.uk or register at helpdesk.encoded.co.uk to view, log and track the progress of a ticket.

 

Log into Base Camp 

All new services, changes or upgrade are tracked using BaseCamp. Please log in to view updates or make notes. If you do not have access to BaseCamp then please contact your Account Manager.   Customer Support Encoded is passionate about customer service. Our staff are selected and trained for their aptitude towards customer support. We make things happens for our customers. The Encoded Support Team is friendly, practical and willing to share its knowledge.

  • We create project time lines that respond to launch dates
  • We answer all telephone calls promptly
  • We offer all customers a project and account management support service
  • We have a technical support helpline 24x7
  • We provide optimal value from your investment via practical training
  • We commit to internal quality management systems

Technical Support Encoded supports some of the world’s largest brands, systems integrators and partners who invite us on-site to advise on best results. We have developed a strong reputation for depth of expertise and quality of service. Our on-site consultants offer site visits where requested to help solve problems, check applications and product performance. We can attend your KPI review meetings and contribute proactively to support your business objectives. Encoded support can be contacted by telephone helpline, email and via the Customer Support Portal. The Portal offers 24/7 information on:

  • Service levels
  • Utility Services – you can record IVR messages over the telephone
  • If you have a transcription option with your IVR application a message management system is available
  • Documentation downloads

If you need a new support portal ID or have forgotten your password to any services please email support@encoded.co.uk

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