Welcome
Encoded is a Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres.
Encoded offers a range of card payment solutions designed to help organisations comply with GDPR, PCI DSS and prepare for the new Payment Services Directive (PSD2). Our complete contact centre payment suite includes IVR Payments, Virtual Terminal, Web Payments, Mobile Apps and the very latest PayByLink solution.
Encoded’s secure payment solutions free up valuable contact centre agent time allowing people to focus on customer service, more complex enquiries and revenue generating activities.
Download our Contact Centre Decision-Maker’s Guide 2018-19
Our Core Services
Encoded’s secure payment solutions have been designed to free up contact centre agents to focus on customer service.
IVR Payments
Agent Assisted Payments
Web Payments
PayByLink
Encoded is a Level 1 PCI DSS compliant payment service provider with products that include:
IVR Payments
PayByLink
Agent Assisted
Web Payments
Mobile App
SMS Chat
Using the Encoded Customer Engagement Platform contacts can simply reply by text to a message on their phone with the word ‘pay’ to process payment. It provides an easy and simple way to collect outstanding balances and frees up agents from having to chase late payments. It also reduces levels of debt as payments are kept up to date.
Using SMS Chat is also a great way for contact centres to keep customers updated of new services or inviting them to download and read the latest product information.
There’s even an Encoded Mobile app available where card details are stored for customers to pay securely with just one click. Mobile apps provide an easy and fast way for customers to place a deposit, make a purchase or top-up on products or services.
Encoded’s payment software solutions support many of the UK’s leading brands including Virgin Holidays, Mercedes-Benz Financial Services, BMW Financial Services, Green Star Energy and Anglian Water Business.
Our clients include
Latest News
Read all our latest news articles on payment services
Card Fraud Reduction
Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI DSS compliant…
GDPR – What happens next?
GDPR – What happens next? 3 Steps to contact centre compliance. Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using…
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way customers choose to make payments. Over recent years there has been a huge increase…
About Encoded
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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Thinking of the future of payments - Customer Of The Future: 5 Ways To Create A Customer Experience For Gen-Z via @forbes https://www.forbes.com/sites/blakemorgan/2019/12/02/customer-of-the-future-5-ways-to-create-a-customer-experience-for-gen-z#d4daa4f5a408?