Download our Secure Contact Centre Payments brochure
Welcome
Encoded is a Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres.
The complete contact centre payment suite includes Payment Gateway Services, IVR Payments, Agent Assisted Payments with Fraud Prevention Platform, eCommerce Payments, Mobile Apps and the very latest PayByLink solution.
Encoded’s secure payment solutions free up valuable contact centre agent time allowing people to focus on customer service, more complex enquiries and revenue generating activities.
Transform your payment collection process with Encoded payment services.
We help hundreds of the UK’s leading brands to remain PCI DSS compliant while enhancing customer service including:












The Encoded suite of payment solutions for contact centres include Gateway Services, IVR, Agent Assisted Payments with Fraud Prevention Platform, eCommerce Payments and SMS PayByLink.

IVR Payments

Agent Assisted Payments

eCommerce Payments

PayByLink
Brochure – Encoded Secure Contact Centre Payments
Encoded is a Level 1 PCI DSS compliant payment service provider with products that include:
IVR Payments
PayByLink
Agent Assisted
eComm Payments
Mobile App
SMS Chat
Using SMS Chat is also a great way for contact centres to keep customers updated of new services or inviting them to download and read the latest product information.
There’s even an Encoded Mobile app available where card details are stored for customers to pay securely with just one click. Mobile apps provide an easy and fast way for customers to place a deposit, make a purchase or top-up on products or services.
Encoded’s payment software solutions support many of the UK’s leading brands including, Mercedes-Benz Financial Services, BMW Financial Services, Shell Energy, Severn Trent Water, Jersey Telecom and the Wine Society.
Download the PCI Compliance & Card Security Chapter
Contact Centre Decision Maker’s Guide 2022
Latest News
Read all our latest news articles on payment services
e-Commerce Payments: 5 Ways to reduce costs
Rob Crutchington at payment service provider Encoded discusses how choosing the right gateway services solution can help increase e-commerce transactions, reduce costs and improve customer experience (CX).For online and MOTO* merchants ensuring transactions are...
Remote working is a risky business – but doesn’t have to be with secure card payments
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments.The new world...
Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres
The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob Crutchington discusses the challenges of balancing customer service with ID verification to prevent fraud and how it continues to...
About Encoded
Encoded is a leading Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. Encoded offers a range of card payment solutions designed to help organisations comply with PCI DSS, GDPR and the newly introduced Strong Customer Authentication (SCA). Encoded’s products work with each other to allow your customers to pay by their preferred payment process in an easy and secure way.
Accreditations

Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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