Leaders in contact centre and IVR Payment solutions

IVR Payments, contact centre, mobile app and web payment solutions to achieve PCI DSS Compliance.

Decision-Maker's Guide 2017-18

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The UK Contact Centre
Decision-Maker’s Guide 2017-18
The PCI Compliance chapter

Accept credit and debit card payments by an IVR phone service to improve customer service, reduce operational costs and cut PCI DSS compliance costs. IVR payments save on agent time and increase security with proven return on investment (ROI).
Agent assisted payments and stored card payments improve customer service and reduce the cost of PCI DSS compliance. Other secure automated payments from Encoded include IVR, Virtual Terminal Payments and Automated Recurring Payments.
Give customers the option to pay securely by telephone or online. Integrate contact centre and web transactions with a 3D secure payment solution from Level 1 PCI DSS accredited Encoded. Make regular transactions easier with Automated Recurring Payments.


Encoded is a Level 1 PCI DSS compliant payment services provider with products that include:

Encoded Clients

Green Star Engery
Mercedes
Health online
Virgin Holidays
Park Group
Hartlepool Water
Peverel OM
Dee Valley Water

ISO 9001:2015

Cert No. 14134257

Encoded Products
  • Secure PCI PSS compliant card payments
  • Virtual terminal payments
  • Agent assisted card payments
  • Online payments
  • Self-service recurring payments
  • IVR payments
  • Contact centre payments
  • Stored card payments

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives: Reduce costs by automated business processes. Increase sales by offering new fulfilment channels. Improve customer service by maximising resource efficiency.

Encoded Ltd

1 Stanley House
Kelvin Way
Crawley
West Sussex
RH10 9SE
t 01293 229 700
e sales@encoded.co.uk

Encoded HQ

Encoded Ltd
1 Stanley House
Kelvin Way
Crawley
West Sussex
RH10 9SE

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