Encoded, secure payment service provider

Encoded is a Payment Service Provider that pioneers new and innovative solutions for the contact centre industry

A Payment Service Provider that offers a range of card payment solutions designed to help achieve PCI DSS Compliance within the contact centre.  A complete payment suite which includes IVR Payments, Virtual Terminal, mobile app and online web payment solutions.

Decision-Maker's Guide 2017-18

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PCI DSS Chapter 2018-19

Using Encoded’s IVR payment solution, customers can pay by credit and debit card directly by keying in details via their phone, mobile device or the internet. It offers an easy way to achieve PCI DSS compliance as the information is not accessible by contact centre agents.

With Encoded’s Agent Assisted solution customers use their touch-tone phone to enter their card details. They stay connected to an agent who gets real-time on-screen feedback, but is protected from any sensitive card details. This allows a personal service and helps to meet GDPR legislation.

Encoded’s web payment solution connects seamlessly with a contact centre’s website, enabling customers to pay securely online. For those wishing to use messaging services, including SMS and Facebook Messenger, Encoded’s Customer Engagement Platform offers a secure and easy way to pay.

Encoded is a Level 1 PCI DSS compliant payment service provider with products that include:

Using the Encoded Customer Engagement Platform contacts can simply reply by text to a message on their phone with the word ‘pay’ to process payment. It provides an easy and simple way to collect outstanding balances and frees up agents from having to chase late payments. It also reduces levels of debt as payments are kept up to date.

Using SMS Chat is also a great way for contact centres to keep customers updated of new services or inviting them to download and read the latest product information.

There’s even an Encoded Mobile app available where card details are stored for customers to pay securely with just one click. Mobile apps provide an easy and fast way for customers to place a deposit, make a purchase or top-up on products or services.

Encoded’s payment software solutions support many of the UK’s leading brands including Virgin Holidays, Mercedes-Benz Financial Services, BMW Financial Services, Green Star Energy and Anglian Water Business.

Encoded Clients include:

Green Star Engery
Dee Valley Water
Health online
Virgin Holidays
Peverel OM
Park Group
Hartlepool Water

PCI DSS registered
ISO 9001 registered

ISO 9001:2015

Cert No. 14134257

Encoded Products
  • Secure PCI PSS compliant card payments
  • Agent assisted card payments
  • ecommerce web payments
  • IVR payments
  • Pay-by-link
  • SMS customer engagement

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives: Reduce costs by automated business processes. Increase sales by offering new fulfilment channels. Improve customer service by maximising resource efficiency.

Encoded Ltd

Spectrum House
Beehive Ring Road
West Sussex
t 01293 229 700
e sales@encoded.co.uk


Encoded HQ

Encoded Ltd Spectrum House Beehive Ring Road London Gatwick Airport Gatwick West Sussex RH6 0LG