Encoded is a Payment Service Provider that pioneers new and innovative solutions for the contact centre industry
A Payment Service Provider that offers a range of card payment solutions designed to help achieve PCI DSS Compliance within the contact centre. A complete payment suite which includes IVR Payments, Virtual Terminal, mobile app and online web payment solutions.
Encoded is a Level 1 PCI DSS compliant payment service provider with products that include:
Using the Encoded Customer Engagement Platform contacts can simply reply by text to a message on their phone with the word ‘pay’ to process payment. It provides an easy and simple way to collect outstanding balances and frees up agents from having to chase late payments. It also reduces levels of debt as payments are kept up to date.
Using SMS Chat is also a great way for contact centres to keep customers updated of new services or inviting them to download and read the latest product information.
There’s even an Encoded Mobile app available where card details are stored for customers to pay securely with just one click. Mobile apps provide an easy and fast way for customers to place a deposit, make a purchase or top-up on products or services.
Encoded’s payment software solutions support many of the UK’s leading brands including Virgin Holidays, Mercedes-Benz Financial Services, BMW Financial Services, Green Star Energy and Anglian Water Business.
Encoded Clients include:
Cert No. 14134257
- Secure PCI PSS compliant card payments
- Agent assisted card payments
- ecommerce web payments
- IVR payments
- SMS customer engagement
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives: Reduce costs by automated business processes. Increase sales by offering new fulfilment channels. Improve customer service by maximising resource efficiency.
Beehive Ring Road
t 01293 229 700