Anti-Slavery Policy

Encoded Policy on Slavery and Human Trafficking

Encoded is committed to ensuring that there is no modern slavery or human trafficking in its supply chains or in any part of its business. Encoded’s Anti-slavery Policy reflects this commitment to acting ethically and with integrity in all business relationships and to implement effective systems and controls to ensure slavery and human trafficking is not taking place.

Encoded has zero tolerance to slavery and human trafficking and expects that all those in its supply chain, its contractors and its employees to comply with its values. It will not support or deal with any business knowingly involved in modern slavery or human trafficking.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes Encoded’s slavery and human trafficking statement for the current financial year.

Rob Crutchington
Managing Director, Encoded
25 February 2021

“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Accreditations

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Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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