About Encoded

Encoded is a leading Level 1 PCS DSS* compliant and ISO 27001 and ISO 9001 accredited payment solutions provider. Encoded’s solutions are designed to fulfil three key objectives:

Encoded was founded 20 years ago to offer affordable, pay-as-you-go IVR and payment solutions to small and large businesses. Many contact centres now rely on Encoded’s secure automated payments for their PCI DSS compliance requirements. Today Encoded solutions are trusted by many of the world’s leading brands including Samsung, Mercedes-Benz, BMW, LUSH and Virgin.

This led to the development of a series of sophisticated automated contact centre payment solutions. In 2011 the company went through full PCI DSS accreditation with an external Qualified Security Assessor (QSA) and was awarded the top level of compliance and an Attestation of Compliance (AOC). This level of compliance only applies to organisations that store, process and/or transmit more than 300,000 Visa transactions per year.

Today Encoded is passionate about quality and security. We combine experienced business problem-solving with robust project management processes and technology to provide enterprise solutions to meet our customers’ exact requirements. We operate as long-term consultative partners with a wide spectrum of customers ranging from large multi-billion pound enterprises to more boutique SME businesses in the UK and internationally.

Encoded’s established network of partners means it can provide flexible cloud-based or customer premises equipment (CPE) solutions at competitive prices. The Encoded pricing model means customers are only charged for successful transactions. Therefore we stay close to ensure the service performs as perfectly as possible.

*Payment Card Industry Data Security Standard