Fraud Prevention Platform allows you to:

Remove the risk of fraud in Agent Assisted payments
Helps more transactions to be processed successfully
Makes customer payments more secure
Enables agents to manage the customer experience more smoothly

Download Platform Overview PDF

Fraud Prevention Platform allows you to:

Download Platform Overview PDF

Fraud Prevention Platform – Simple, scalable and cost-effective fraud prevention

Are you having to decline mail order, telephone order (MOTO) transactions and losing business and customers as a result?

Encoded’s Fraud Prevention Platform (FPP)* is a new payment solution that helps reduce fraud and increase the number of successful MOTO transactions. It helps to improve conversion rates and customer service in contact centres.

When PPF is combined with Encoded’s Agent Assisted Payments solution instead of notifying the customer that a transaction has been declined, an agent can simply advise them that an additional level of validation is required. Different organisations can choose from a number of options to validate the customer’s information.

*Patent pending.

Take a look at how it works:

Encoded’s Fraud Prevention Platform

Fraud Prevention Platform Key features

Immediate verification

The agent can send a link to validate the transaction while still talking on the phone to the customer.

Real-time reporting

Contact centre managers can see how many FPP links have been sent, received and used. This % can be used as a metric for successful transactions and/or fraudulent attempts.

Customisable branding

The screen templates can be tailored to match your brand or that of your clients.

Independent of your network or resources

Helps to de-scope PCI DSS requirements as the data is stored and encrypted within Encoded’s solution.

Choice of communications channel for customers

Customers can choose to have the link sent by email or to their phone as a text message.

Key features of FPP

Immediate verification

Real-time reporting

Customisable branding

Independent of your network or resources

Want to find out more?



01293 229 700

Example of Fraud Prevention Platform Screenshot

Fraud Protection Platform Key Benefits

Removes the risk of fraud

To increase the number of successful payments.

Makes customer payments more secure

With added authentication process.

Maximises your transaction conversions

Through frictionless, verified payments.

Helps agents to manage the customer experience

When additional verification is required – using OAUTH, AIS, Gov.uk Verify, 3D secure.

More transactions can be processed successfully

Reducing lost revenue from chargebacks and declined transactions.

Helps protect brand reputation

By ensuring ethical ‘right to buy’ approvals for customer transactions.

Ensures contact centre and MOTO transactions compliance

With SCA (Strong Customer Authentication) and PSD2 (Payment Services Directive) regulations.

Want to find out more?

Call us on 01293 229 700.

Download Fraud Prevention Platform PDF

Learn how the platform works to streamline verification checks.

Download Now

Encoded's Payment Products

All of Encoded's payment services work cooperatively. Sharing stored card details between solutions, enabling card holders to use the service of their choice without having to re-enter card data.

IVR Payments

PayByLink

Agent Assisted

eComm Payments

Mobile App

SMS Chat

Request A Demo

Our clients include

Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres

The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob Crutchington discusses the challenges of balancing customer service with ID verification to prevent fraud and how it continues to...

SCA deadline is looming – what happens next?

Organisations with an online presence need to be sure they are ready for full Strong Customer Authentication (SCA) compliance (i) for e-commerce transactions. From 14 March 2022 any merchant that fails to comply with the requirements could be subject to Financial...

Digital First: The Future of Card Payments

At Encoded we work with many contact centres of large brands to provide secure payment solutions. Our aim is to provide easy payment methods that free up valuable agent time, allowing them to focus on customer service, more complex enquiries and additional revenue...

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“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. Encoded offers a range of card payment solutions designed to help organisations comply with PCI DSS, GDPR and the newly introduced Strong Customer Authentication (SCA). Encoded’s products work with each other to allow your customers to pay by their preferred payment process in an easy and secure way.

Accreditations

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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