Encoded Clients
Encoded’s secure payments solutions are used by clients in many different industries and include some of the biggest brands in travel, utilities, financial and property services.
Read how Encoded solutions have supported customer service operations with secure payment options and have freed agents to focus on delivering an optimum customer experience.
Milk & More
Milk & More carries on in a crisis with secure IVR and Agent Assisted Payments from Encoded.
Green Star Energy
Green Star Energy harnesses efficiencies and business benefits using IVR.
Anglian Water
Anglian Water keeps good customer service flowing with IVR from Encoded.
Park Group plc
Park Group uses flexible IVR and Payment Solution to lower cost and enhance customer experience.
Hafren Dyfrdwy – severn dee
Leading utilities provider focuses on customer services with new online billing, payment and account portal.
FirstPort – Property Management
FirstPort Property Management gives customers 24-hour access to account information and payments using Encoded.
Virgin Holidays
Virgin Holidays offers Automated Payment Option from Encoded to enhance customer experience.
Health-on-Line
Health-on-Line integrates an Assisted Payments solution from Encoded into its existing customer management system to process card payments.
Exact Mortgage Experts
Exact implements IVR Payments from Encoded and saves agent hours and improves productivity.
Our clients include
Latest News
Read all our latest news articles on payment services
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UK Contact Centre Decision-Maker’s Guide 2020-21
The latest UK Contact Centre Decision Makers Guide presents insights on how businesses are tackling card fraud reduction and security.The latest UK Contact Centre Decision Makers Guide (DMG) reports on the current trends in what has been a challenging year for contact...
A day in the life of a contact centre card payment – what does happen to your money?
Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact centre agent? The answer isn’t easy but it is more straightforward than many would like you to believe, so stay with me as...
About Encoded
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
Accreditations
Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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