Encoded Clients
Encoded’s secure payments solutions are used by clients in many different industries and include some of the biggest brands in travel, utilities, financial and property services.
Read how Encoded solutions have supported customer service operations with secure payment options and have freed agents to focus on delivering an optimum customer experience.
Dee Valley Water
Leading utilities provider focuses on customer services with new online billing, payment and account portal.
Green Star Energy
Green Star Energy harnesses efficiencies and business benefits using IVR.
Hartlepool Water
Hartlepool Water keeps good customer service flowing with IVR from Encoded.
Park Group plc
Park Group uses flexible IVR and Payment Solution to lower cost and enhance customer experience.
FirstPort – Property Management
FirstPort Property Management gives customers 24-hour access to account information and payments using Encoded.
Virgin Holidays
Virgin Holidays offers Automated Payment Option from Encoded to enhance customer experience.
Health-on-Line
Health-on-Line integrates an Assisted Payments solution from Encoded into its existing customer management system to process card payments.
Exact Mortgage Experts
Exact implements IVR Payments from Encoded and saves agent hours and improves productivity.
Our clients include
Latest News
Read all our latest news articles on payment services
Understanding declined codes – 3 ways to cut costs
Rob Crutchington at payment service provider, Encoded discusses how understanding more about declined transaction codes could make a difference to the bottom line…
Card Fraud Reduction
Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI DSS compliant…
GDPR – What happens next?
GDPR – What happens next? 3 Steps to contact centre compliance. Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using…
About Encoded
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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Understanding Declined Codes: 3 ways to improve acceptance rates https://contact-centres.com/understanding-declined-codes-3-ways-to-improve-acceptance-rates/