Encoded's goal...

is to be the easiest IVR payments partner to work with. Many of the worlds biggest brands use our products.

Encoded's goal...

is to be the easiest IVR payments partner to work with. Many of the worlds biggest brands use our products.

Encoded Clients

Encoded’s secure payments solutions are used by clients in many different industries and include some of the biggest brands in travel, utilities, financial and property services.

Read how Encoded solutions have supported customer service operations with secure payment options and have freed agents to focus on delivering an optimum customer experience.

Milk And More Logo

Milk & More

Milk & More carries on in a crisis with secure IVR and Agent Assisted Payments from Encoded.

Green Star Energy

Green Star Energy harnesses efficiencies and business benefits using IVR.

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Anglian Water

Anglian Water keeps good customer service flowing with IVR from Encoded.

Park Group plc

Park Group uses flexible IVR and Payment Solution to lower cost and enhance customer experience.

Hafren Dyfrdwy Severn Dee 2

Hafren Dyfrdwy – severn dee

Leading utilities provider focuses on customer services with new online billing, payment and account portal.

FirstPort – Property Management

FirstPort Property Management gives customers 24-hour access to account information and payments using Encoded.

Virgin Holidays New

Virgin Holidays

Virgin Holidays offers Automated Payment Option from Encoded to enhance customer experience.

Health-on-Line

Health-on-Line integrates an Assisted Payments solution from Encoded into its existing customer management system to process card payments.

Exact Mortgage Experts

Exact implements IVR Payments from Encoded and saves agent hours and improves productivity.

Our clients include

Latest News

Read all our latest news articles on payment services

SCA deadline is looming – what happens next?

SCA deadline is looming – what happens next?

Organisations with an online presence need to be sure they are ready for full Strong Customer Authentication (SCA) compliance (i) for e-commerce transactions. From 14 March 2022 any merchant that fails to comply with the requirements could be subject to Financial...

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Digital First: The Future of Card Payments

Digital First: The Future of Card Payments

At Encoded we work with many contact centres of large brands to provide secure payment solutions. Our aim is to provide easy payment methods that free up valuable agent time, allowing them to focus on customer service, more complex enquiries and additional revenue...

read more

“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. Encoded offers a range of card payment solutions designed to help organisations comply with PCI DSS, GDPR and the newly introduced Strong Customer Authentication (SCA). Encoded’s products work with each other to allow your customers to pay by their preferred payment process in an easy and secure way.

Accreditations

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Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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