Park Group – Case Study
Park Group uses flexible IVR and Payment Solution to lower cost and enhance customer experience
Park Group plc is the UK’s leading multi-retailer voucher and prepaid gift card business. The company’s main focus is on the corporate gift and Christmas savings market. Since implementing Encoded, Park Group has reduced the number of calls into the call centre requiring agent assistance and lowered the costs associated with manually processing debit and credit card transactions.
Products Used:
Secure PCI DSS compliant card payments
Agent assisted card payments
Interactive Voice Response
June Potts,
Head of Customer Contact at Park Group
“Along with the simplicity and highly configurable nature of Encoded’s solution, we were impressed by everyone’s professional, can-do attitude backed up by excellent support. We were confident that they had the drive and commitment to work with us, offering a truly scalable solution that could grow with our business. In particular we trusted Encoded to support new ventures such as flexecash® which has already been adopted by a number of high street retailers.”
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About Encoded
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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Understanding Declined Codes: 3 ways to improve acceptance rates https://contact-centres.com/understanding-declined-codes-3-ways-to-improve-acceptance-rates/