Encoded can...

Reduce costs by enabling customer self-service
Reduce PCI DSS compliance activities by 90%
Affordable and simple to integrate

Encoded can...

Reduce costs by enabling customer self-service
Reduce PCI DSS compliance activities by 90%
Affordable and simple to integrate

eCommerce Payments

Enabling your customers to securely transact through your website.
3D Secure, known as “Verified by Visa” or “MasterCard SecureCode” is now common place and an essential part of any card accepting website or business that takes payments online. Users are able to enter their card details in a secure eCommerce payment form and provide a secret password before the transaction is processed (acting like an online version of ‘chip and pin’).

3D Secure protects your business from chargebacks by adding an additional layer of authentication, which if left unmanaged, can result in serious fines or even blacklisting from card schemes. Encoded solutions integrate secure online payments into any website and will match individual site designs to keep the customer experience as seamless and secure as possible.

How it works

Frequently Asked Questions

What are eCommerce payments?

Encoded eCommerce Payments provide contact centre customers with secure checkout options online and on the go. Encoded creates online pages to match a company’s individual site designs, to keep the customer experience (CX) as seamless and secure as possible.

Are eCommerce payments secure?

Encoded integrates contact centre and eCommerce transactions with a 3D secure payment solution. Users enter their card details in a secure web form and provide a secret password before the transaction is processed. It also offers the opportunity to store details securely, for recurring payments.

What is 3D Secure?

3D Secure (3-domain structure), also known as a payer authentication, is a security protocol that helps to prevent fraud in online credit and debit card transactions. This additional security was initiated and created by Visa and MasterCard and is branded as ‘Verified by Visa’ and ‘MasterCard SecureCode’ respectively.

The payer authentication is a three-part process, with three parties involved in the process: the card issuer (such as Visa or MasterCard), the acquirer (merchant bank), and the payment service provider (PSP).

Users enter their card details in a secure web form and provide a secret password before the transaction is processed. It is essential for online payments and required by law for organisations accepting payments online.

How does 3D Secure work?

With 3D Secure enabled on a merchant’s website, the customer uses the card that is enrolled in the 3D Secure program, with the following process:

  1. The customer enters their credit or debit card information on the Encoded payment form.
  2. The customer sees the 3D Secure page and needs to authenticate themselves to the issuing bank by entering the password or a one-time PIN.
  3. Encoded (the PSP/Payment Services Provider) carries out fraud detection and checks the card and transaction data prior to sending it through to the payment gateway for distribution to the correct acquiring (merchant bank).
  4. The merchant’s bank then requests a code from the card-issuing bank to authorise the transaction.
  5. The authorisation code is passed back to the merchant’s bank, via the payment gateway and then via Encoded (PSP) back to the merchant.
  6. The merchant releases the goods or services if successful.
  7. The customer sees the response about whether the transaction is successful or failed.
What are the benefits of eCommerce payments?

Using Encoded eCommerce payments provides merchants with the following benefits:

  • Providing customers with alternative ways to pay such as online can help to avoid peaks and troughs in call volumes.
  • Working with a PCI DSS compliant payments services provider like Encoded saves time and money on lengthy card scheme compliance testing.
  • Using Encoded eCommerce payments with other solutions helps build on existing investment and increase customer service opportunities.
  • Help protect against customer chargebacks.
How do eCommerce payments protect merchants against chargeback liability?

3D Secure provides an additional layer of protection provided by the card issuer. In fact, if a fraudulent transaction becomes authenticated through 3D Secure, is likely that liability will shift to the acquirer, not the merchant. Merchants are protected against misleading chargebacks since the liability is transferred.

How do eCommerce Payments help with PCI DSS compliance?

Encoded is Level 1 PCI DSS certified and with eCommerce payments, everything is fully automated and confidential with data being stored within Encoded’s secure cloud infrastructure. This makes using Web payments an easy way to de-scope the contact centre from PCI compliance and achieve PCI DSS SAQ-A.

What about using Mobile Apps for payment?

Mobile apps are popular for customer transactions. Encoded’s mobile payment service solution is designed to work with other Encoded payment solutions and can be integrated into any existing app, using our service API, iframe or by commissioning us to write a new app in its entirety.

How do eCommerce payments work with other Encoded solutions?

All Encoded’s payment services work cooperatively. Sharing stored card details between solutions enables card holders to use the service of their choice without having to re-enter card data.

What is PSD2 and SCA?

The European Payment Services Directive (PSD) is designed to harmonise the way payment institutions in Europe work to the same payment standards. The original PSD was updated to become PSD2, to create a new standard for payments and allow non-banking organisations to enter the payment industry. This allows new competitors into the industry. Part of PSD2 is Strong Customer Authentication (SCA) for eCommerce/online payments to ensure the person making an eCommerce payment is who they say they are.

What is Strong Customer Authentication?

Strong Customer Authentication (SCA,) or Multi-factor Authentication, is a requirement of the UK’s Financial Regulator, the Financial Conduct Authority (FCA) for organisations taking payments to ensure the person making the payment is who they say they are. SCA means that at least two of the following checks are required for a payment to be made, something known ie a password, a physical device ie a keyfob or phone, or biometric verification such as voice or fingerprint with unique characteristics. With eCommerce payments the main implementation of SCA is 3D Secure 2.0.

Want to find out more?

Contact us now to learn more about how Encoded can improve your business efficiency.

Call us on 01293 229 700.

Key benefits of Agent Assisted Payments

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Customers given an option to pay securely by telephone or online

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Include online payments with your contact centre options to avoid peaks and troughs in call volumes

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Save time and money and avoid lengthy card scheme compliance testing

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3D Secure allows immediate recognition of chargeback liability ensuring you are protected against customer chargebacks

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Level 1 PCI DSS accreditation with Attestation of Compliance (AOC) from Encoded

Want to find out more?

Contact us now to learn more about how Encoded can improve your business efficiency.

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Download Truth About Multi-Channel payments PDF

The Truth About Multi-Channel payments PDF offers the reader an insight into contact centre payments.

Encoded's Payment Products

All of Encoded's payment services work cooperatively. Sharing stored card details between solutions, enabling card holders to use the service of their choice without having to re-enter card data.

IVR Payments

PayByLink

Agent Assisted

eComm Payments

Mobile App

SMS Chat

Our clients include

Latest News

Read all our latest news articles on payment services

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“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Accreditations

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Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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