Cookie Policy – How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
| COOKIE | TYPE | DURATION | DESCRIPTION |
|---|---|---|---|
| Cookie Law Info | viewed_cookie_policy | Persistent | Cookie set by the Cookie Law Info plugin to record that you accept the fact that the site uses cookies. This cookie is used to stop the cookie notification displaying each time a new session is opened. |
| act, c_user, csm, datr, fr, lu, p, presence, s, sub, x-src, xs | See description | We use the Facebook Like button to integrate our website with our page on Facebook.com - a common feature of websites these days. In doing so this causes some cookies to be created by Facebook that detect the number of "likes" and whether you are logged into Facebook or not. You should refer to Facebook's cookie policy here. At the last count Facebook use 12 cookies which all expire at the end of the browser session with the exception of datr (2 years), fr (2 months) and lu (2 years). | |
| Google Analytics | __utma, __utmb, __utmc, __utmx | Respectively 2 years, 30mins, on browser close, 6 months | A group of four cookies which is used by Google Analytics, a widely-used website statistics application. The data that they collect is not sensitive and merely includes technical information such as the browser you are using, how you found our website, how long you spent on the website, whether you've visited the website before and so on. More information at Google. |
| Lucky Orange | _lo_rid, _lo_u, _lo_v, __lotr, __cfduid | After 12 months (persistent) | This cookie is used to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that online customers enter on the Website. |
| wordpress_test_cookie | wordpress_test_cookie | Session | WordPress cookie for a logged in user. For more information visit: http://codex.wordpress.org/WordPress_Cookies |
About Encoded
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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Understanding Declined Codes: 3 ways to improve acceptance rates https://contact-centres.com/understanding-declined-codes-3-ways-to-improve-acceptance-rates/