Interactive Voice Response (IVR) is a payment method that allows callers to enter their card data via touch tones. This self-service process enables debit and credit card payments to be handled 24/7.
Achieve more by paying less and use an automated IVR Payments solution in your contact centre. Accepting credit and debit cards via IVR is a cost effective and secure way of taking payments. It allows customers to make payments quickly and accurately while reducing agent transaction time and improving security both for you and your customers.
Using IVR to accept payments is an easy way to achieve PCI DSS SAQ-A.
The return on investment (ROI) against an agent servicing the same call can be significant. Additionally IVR payments are far more secure, available 24x7x365 without any agent involvement and can be configured to automatically reconcile with your accounting systems.
Automated IVR payments are perfect for callers with a unique number i.e. invoice or customer reference to authenticate them prior to taking their payment. The solution is also ideal for seasonal spikes in payment calls normally requiring temporary staff or costly overtime.
According to Contact Babel, a leading analyst in the contact centre industry, the average call into a contact centre costs an organisation £3. This figure is made up of staffing costs and overheads. Automated IVR payments enable customers to self-service their payments for as little as 50p per call.
Encoded only charges for successfully processed transactions. This pricing policy keeps prices transparent. It rewards both Encoded and its customers on success therefore maintaining an active working relationship focused on service improvements.
Key benefits include:
- Reduced cost per payment made in comparison to agents taking payments
- Level 1 PCI DSS accreditation with Attestation of Compliance (AOC) from Encoded
- Seamless integration with existing business working methods
- The option to have comprehensive reporting including user behaviour analysis
- Full system redundancy backup with a 99.99% uptime SLA
Want to find out more?
Contact us now to learn more about how Encoded can improve your business efficiency.
Call us on 01293 229 700