Encoded Clients
Encoded’s secure payments solutions are used by clients in many different industries and include some of the biggest brands in travel, utilities, financial and property services.
Read how Encoded solutions have supported customer service operations with secure payment options and have freed agents to focus on delivering an optimum customer experience.
Milk & More
Milk & More carries on in a crisis with secure IVR and Agent Assisted Payments from Encoded.
Green Star Energy
Green Star Energy harnesses efficiencies and business benefits using IVR.
Anglian Water
Anglian Water keeps good customer service flowing with IVR from Encoded.
Park Group plc
Park Group uses flexible IVR and Payment Solution to lower cost and enhance customer experience.
Hafren Dyfrdwy – severn dee
Leading utilities provider focuses on customer services with new online billing, payment and account portal.
FirstPort – Property Management
FirstPort Property Management gives customers 24-hour access to account information and payments using Encoded.
Virgin Holidays
Virgin Holidays offers Automated Payment Option from Encoded to enhance customer experience.
Health-on-Line
Health-on-Line integrates an Assisted Payments solution from Encoded into its existing customer management system to process card payments.
Exact Mortgage Experts
Exact implements IVR Payments from Encoded and saves agent hours and improves productivity.
Our clients include
Latest News
Read all our latest news articles on payment services
How to choose the right secure automated payment solution
Contactless payments are now a ‘must have’ rather than a ‘nice to have’ but with so many automated services on the market, where do you start? Ask the right questions to find the right solution for you and your customers. Rob Crutchington shares his quick and easy...
Shifting liability for fraud from merchants to customers in contact centres
Fraud patterns are evolving quickly since the coronavirus outbreak. However, the recent introduction of PSD2 and Strong Customer Authentication has meant that the liability changes from merchant to customer for fraudulent transactions. Rob Crutchington at Encoded...
PCI DSS: the forgotten superhero
As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments.According to...
About Encoded
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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